Openings

About Milaap:

Milaap is India’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. Constantly endeavouring to make it easier for people to raise money online for the causes that matter to them, the platform enables lay-people to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about.

Milaap community of funders come from over 130 countries across the world and have contributed over INR 440 Cr from 150,000+ projects across India. Over the last eight years, Milaap has become a preferred platform for people to raise and contribute towards causes they care about in India.

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers

Required Skills :

• 2-4 years of overall software development experience
• 1+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability and high-performance systems
• Hands-on background with agile development practices including test driven development and scrums
• Contributed to open source projects on Github
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume and cover letter to secareers@milaap.org with the subject line 'Ruby on Rails Developer'

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers

Required Skills : 

•  4 - 6 years of overall software development experience
• 2+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have :

• Worked in a web startup before and been part of the core development during high growth phase
• Practical experience with building scalable, high availability and high performance systems
• Hands-on background with agile development practices including test driven development and scrums
• Contributed to open source projects on Github
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume and cover letter to secareers@milaap.org with the subject line 'Senior Ruby on Rails Developer'

Job Description:

Milaap is India’s largest crowdfunding platform for personal, medical and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and the larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 600 Crores for 100,000 unique campaigns and projects across India. Over the last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity. We’ve flipped the context of giving from donating to an organization to directly helping an individual, a friend/colleague/family member or even a stranger when they need the most.
Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people to share their authentic stories and receive support.

The Role: Business Operation Analyst

Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our users has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities

• You will provide assistance to users on mail, WhatsApp, phone, social media and live chat support channels
• Providing valuable insights and work with stakeholders such as product and technical teams on customer behavior and customer feedback
• Gain a strong understanding of the product and business and work towards improving customer experience
• Be a single point of contact for all customer related queries and information Help in refining and enhancing the process and product for better user and customer experience
• Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause in order to certify trust
• Work towards ultimate customer happiness by identifying and problem solving issues and processes

Requirements

• 0-2 years full-time work experience, preferably in customer facing roles, operations, or any customer oriented role
• Excellent written and verbal communication skills in English and Telugu and/or Kannada.
• Ability to read and write in Hindi is an advantage
• Ability to interact with different stakeholders to get the job done
• Someone who can pay close attention to detail - You must have an eye for minute details and precision
• Ready to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or post graduate
• Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively
• 
  

Who are you

• Empathetic: You genuinely care about people and want to help them. You are obsessed with customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information.
• Great communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, on social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're". Hustler: You love to thrive in a fast-paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten- fold and help in your growth.
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

If interested please send your resume to "boacareers@milaap.org" with the Subject line "Business Operations Associate" also please give us your Previous/ Current CTC details in the same mail trail.

Milaap is India's largest crowdfunding platform for personal and social causes. We are committed to doing all we can to make it extremely easy for people to raise money online for the causes that matter to them most. How we make our users feel is at the heart of what we do and why we do it. Milaap uses innovative approaches to ensure ease-of-use for fundraising individuals and building trust for donors and we believe that video is a critical tool that helps us achieve that. We are looking for someone talented and driven with 3 to 4 years of experience to create ground-breaking and high impact work. Someone who believes that video is the future of social media and gets us highly engaging videos to share stories with the world.


Responsibilities:

1. Create Videos for Social Media Platforms

• Must have working knowledge and understanding elements of mobile-sized, social media videos -- the shareable, engaging and emotionally resonant video for social media platforms
• Responsible for Scripting and editing videos
• Make content that engages and inspire
• Edit to optimize larger pieces for shorter, social-focused posts
• Shortlisting relevant stories to work on
• While the final decisions on content and message will be decided by mutual consensus, you will have complete creative and artistic freedom

2. Sourcing stories for amplification

• Following trending stories to identify campaigns that can be sourced for amplification
• Connecting with individuals to source stories
• Scheduling and creating a storyboard for shoots
• Remotely directing the shoot with the videographer

3.Team Lead responsibilities

• Guide and motivate the team of video editors
• Review storyboards for the team before execution
• Build and maintain a database of freelancers who can provide quality content in the case being personally present is not possible

Required skill-sets:

• Possession of creative flair, versatility, conceptual/visual ability and originality
• Ability to create content for an online audience
• Fluent language and communication skills; ability to communicate effectively with the marketing team to understand requirements
• Language Skills: English, Hindi, and Tamil/ Telugu/ Kannada
• years of experience working in a creative team at a social media agency
• An understanding of how to engage the audience on social media with relevant and insightful content
• Self-motivated and able to work independently while maintaining a high attention to detail
• Execute projects with excellence, while adhering to deadlines
• Think creatively and develop new design concepts, graphics, and layouts
• An understanding of how to engage the audience on social media with relevant and insightful content
• Up to date and proficient with industry-leading software and technologies (Adobe Photoshop, Adobe Premiere Pro, Adobe After Effects, etc.)
• Video shoot, handling of video and audio recording equipment is a huge plus

Why work with Milaap?

Want to do what you love – creating powerful videos on issues you want the world to know about, while also contributing to a fantastic cause. Wouldn't it be great to have your creativity actually make an impact or help an organization improve the lives of its community?
At Milaap, we are building a global community of do-gooders from India. Our users come from over 120 countries across the world. 
You'll have the opportunity to apply your skills and passion to actually change people’s lives. 
An experience to work with a diverse and young team. Median age - 28 years, 50% women, with people from across India.

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community.

The Role:  

Digital Marketing Analyst
Milaap is seeking highly motivated individuals with 2-4 years of experience looking to join our Digital Marketing team. The digital marketing associate is responsible for overseeing the effective operation of Milaap online marketing campaigns and assisting with digital projects; digital marketing management, search engine optimization, Internet marketing, and other promotional activities.

Responsibilities:

• Closely monitor Milaap  online campaigns and optimize as and when required.
• Work in association with the Digital Marketing Manager and other team members towards developing and improving Milaap’s digital marketing activities.
• Build and implement viable digital marketing strategies for Milaap
• Understand the concept of search engine optimization and recommend suggestions to improve SERP (Search Engine Result Page) position(s).
• Reporting on key metrics, analyzing and interpreting trends and providing actionable insights based on available analytics data
• Development, execution, and optimization of paid digital efforts, including display advertising, SEM and SEO

Basic Qualifications:

• 2-4 years of digital marketing experience
• Bachelor's degree
• Experience working with webmaster/analytical software (e.g. Google Analytics, Google Webmasters, Google Tag Manager, Adobe SiteCatalyst, Moz Analytics, Core metrics, etc.)

Desired Skills and Experience:

• Attention to detail – Ability to spot the smallest of things that matter and never miss out on the slightest of detail.
• Experience in an Advertising agency is a plus.
• Strong organizational and interpersonal skills.

Does this interest you? Write to us at dmcareers@milaap.org with the subject line  “Digital Marketing Analyst” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published

Milaap is India's largest crowdfunding platform for medical emergencies and personal causes. We make it easy for people to ask for help, and so, how we make our users feel cared for, mostly in times of an emergency, is at the heart of what we do and why we do it. We believe that the future of giving lies with people helping each other directly, and we are committed to creating the giving layer of the internet.

An important part of sharing these stories is writing and publishing these stories on digital platforms so that donors can be reached. We are looking for someone talented and driven with 1-2 years of experience to create ground-breaking and high-impact work. We need someone to take charge of digital design for social media and other digital outreach platforms to portray Milaap as an identifiable entity with its distinct brand identity. Someone, who believes that design is a strong guiding force in telling stories of human interest to the world, and puts digital consumers at the core of the design.

The candidate must possess up-to-date knowledge to interpret our content needs and design solutions with high visual impact. These will be related to the design and visual aspects of social media creatives for fundraisers. In building Milaap's brand identity, this is a highly creative, yet structured role that will require the candidate to understand Milaap's audience. The candidate will work with Marketing and Business Development teams to create the right sort of design and content to elevate Milaap’s online presence.

You will 

• Understand Milaap's content strategy and collaborate with the digital marketing and brand teams to ideate and create identifiable designs for Milaap’s social media and other digital marketing collaterals
• Design creatives that engage and inspire.
• Have working knowledge of the social media domain and the capability to transform images into personifying these accounts including Facebook, Twitter, Instagram, YouTube and LinkedIn
• Co-ordinate with the product, tech and brand teams to conceptualize a distinct brand identity for Milaap in the digital space.
• Design impactful HTML newsletters with the content team that assists campaign organizers in achieving their fundraising goals.

You have 

• Fluent language and communication skills; ability to communicate effectively with the marketing team to understand requirements
• 1-3 years of experience, and have necessarily worked in a digital agency or in-house with a brand handling social media design for at least a year. A portfolio is mandatory  (submit with the application, or have a link on      your LinkedIn profile/resume)
• Basic knowledge of HTML is required
• Experience designing across media (digital/social first with print/newsletter experience)
• Attention to detail - down to the last pixel - and rigor in work. Long work hours, though not a norm, may be called  for at times of need
• Self-motivated and the ability to work independently while maintaining high attention to detail
• Think creatively and develop new design concepts, graphics and layouts
• Execute projects with excellence adhering to deadlines
• Proficient with software such as Adobe Photoshop, Premiere Pro, After Effects
• Good to have (including, but not all): Illustrator, Audacity, Adobe Audition/Soundbooth, Coreldraw and other allied graphic design software suites

We believe in

• Businesses which can be a driving force for social good
• Ambition, and discipline to strive relentlessly towards that ambition
• Being empathetic to the needs of people who we meet in our daily lives, and willing to go the extra mile for them
• Building things that will outlast us as individuals
• The view that everyone seeks Ikigai, and that Milaap can pave the path for one to achieve it

If interested, please apply to careers@milaap.org with the subject line- “Application- Social Media Designer ”.

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 1,200 Crores. Over the  last ten years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

About the role-
Milaap is hiring a UX designer who can write compelling content to help shape product experiences. You will be a part of the Product team and will work with the designer and the technology team to solve problems and build customer focused solutions.

Responsibilities-

• Write clear, concise copy for all web product experiences end to end- internal user facing and external user facing flows. 
• Simplify the existing customer experience through thoughtful and enjoyable microcopy
• Work with the Product team, designers, and engineers at all stages of the product development process.
• Create and maintain guidelines and style guides that focus on the tone of voice for the platform
• Ensure copy resonates with our audiences, reinforces our credibility, and reaches those targeted to achieve desired results
• Apply audience insights, user research, and brand strategies to develop content
• Understand key product strategy metrics and tie them into your content strategy

Requirements-  

• 2+ year experience in UX writing in a consumer facing / B2B product
• Excellent written and verbal communication
• An understanding of product design and how that relates to business strategy for a company
• The ability to create copy in a variety of different formats, from microcopy to long-form
• Superior attention to detail 
• Creativity- some flows will be simple UX writing and some flows will require you to be a storyteller for the users 

If interested, please view the assignment here and submit response with your resume to pdtcareers@milaap.org.

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 1400 Crores for nearly 450,000 unique campaigns and projects across India. Over the last 7 years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Our work at the intersection of consumer internet and social good has received the backing of investors globally such as the Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from: The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Role: Sales Accountant 
We are looking for the right candidate to carry out the accounting-related activities for our Business Teams. Milaap has a 40+ member strong sales/business unit, we are looking at a dedicated resource to manage the accounting operations related to sales and business operations for these resources. 

Responsibilities

• Work with the Business Head and Team leads to understanding the goals for the respective teams as well as team members on a monthly/quarterly basis.
• Working with the tech & product teams to put together the necessary reporting formats in place to capture and validate business performance as per the goals
• Working with the Business heads and team leads to create and roll out innovative incentive structures for the various teams in line with their monthly goals as well as the annual budgets
• Month-end reconciliation and validation of business numbers and putting forth the final pay-out numbers for approvals
• Liaising with the finance teams to ensure that the pay-outs are done on time
• Similar to the internal teams also working with the sales teams to ensure verification and validation of pay-outs done to offline channel partners such as volunteers, social workers and hospital coordinators.
• Coordinating with the finance teams to ensure these pay-outs are done on time.
• Working on the identification of surplus funds for matching schemes, creating these matching schemes as well as ensuring that a detailed record is kept w.r.t. to matching identification and corresponding withdrawals.
• Creation and allotment of matching schemes to Campaign managers.
• Monthly & quarterly reconciliation of matching utilization as well as withdrawals raised for scheme creations.

Required skills & experience

• 2+ years of full time work experience in an accounting role. Prior experience as a sales accountant will be an added plus.
• Good understanding of accounting basics. Knowledge of sales function, incentive structures,  marketing initiatives, and related accounting activities.
• Good people skills - comfort in speaking to people of all backgrounds. 
• Attention to detail and proficiency in excel and other Microsoft applications.
• Proficient in written and spoken English. Ability to communicate with native efficiency in Hindi.
• Min Qualification: Bachelor’s degree

Interested candidates should send their resume to aarthi@milaap.org with the Subject line: Sales Accountant