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Careers

Openings

Why work with Milaap?

  • Opportunity to apply your skills and passion to actually change people’s lives in a BIG way. Our platform has impacted over 319101 lives across India.

  • An experience to work in a diverse and young team. Median age - 28 years, 50% women, people from 18 states across India. If Interested, please send your profile to careers@milaap.org Here's your shot at changing the world. Be part of something revolutionary!

  • You'll be highly valued (literally and otherwise)

At Milaap, we measure everything and always rely on data to guide all of our initiatives, including both our long-term strategy and our day-to-day operations. As a Data Engineer, your goal is to build infrastructure and tools that will help various teams  (marketing, business development, content, customer happiness)  make smarter decisions and become more efficient in their day-to-day activities. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction and recommendation systems integrated with our core product. Some of these include but not limited to; 
  • Build recommendation systems to identify social media worthy content from Milaap's campaigns
  • Automated scoring for high performing marketing campaigns
  • Build system for automated fraud detection of payments and campaign organizers 
  • Develop internal A/B testing procedures 

 Responsibilities:  

  • Structured collection of user data, and data driven analytics across Milaap
  • Gather and process raw data at scale (including writing scripts, web scraping, calling APIs, write SQL queries, etc.).
  • Data driven product improvements through experimental pilots
  • Work closely with marketing, business development, content and customer happiness teams to understand their daily activities and identify inefficiencies that can be solved programmatically 
  • Work closely with our engineering team to integrate your algorithms into our production systems 
  • Extending company’s data with third party sources of information when needed  
  • Doing ad-hoc analysis and presenting results in a clear manner 

Requirements:

  • Bachelors Degree in Computer Science from a top engineering institute. People with Maths, Physics degree from a top engineering/science institute can also apply if they have programming experience
  • Strong programming knowledge to clean and scrub noisy datasets. 2 years of Programming experience, ideally in Ruby or Python. But we are open to other experience if you're willing to learn the languages we use 
  • Proficiency in using query languages such as SQL
  • Strong understanding and experience in using Google Analytics. Past experience in working/using its APIs is a strong plus
  • Strong knowledge of and experience with statistics; potentially other advanced math as well.
  • Outstanding communication and interpersonal skills. Remember, this role requires you to interact with various teams across Milaap to understand their needs and activities
     
 Interested candidates should send their resume and cover letter to careers@milaap.org with subject line: Data Engineer
Milaap is the largest crowdfunding platform for social good. We empower everyday individuals to raise money, donate generously or even lend a little for the causes they care for. We've supported over 12000 campaigns and initiatives from across India, ranging from anti-trafficking and human rights to sports and medical care for children. We are committed to our goal of serving as many communities as we can with an impeccable focus on accountability, transparency, and engagement. This means that every campaign on Milaap is verified for authenticity and reviewed before going live. The progress updates are posted by the campaign owners and our community to keep the donors updated. Now, we want to take it one step further, and you can make the process even better and more transparent by joining our team of City Reporters.

Milaap is seeking highly motivated individuals with excellent writing and photography skills to join our team of reporters. Our Reporters become the eyes and ears for Milaap on the ground. You will be posted in one of the following cities:
  • Bangalore
  • Chennai
  • Hyderabad
  • Mumbai 

Responsibilities 

  • Meet the individuals/organisations/groups behind the campaigns to document stories, get pictures and testimonials from them
  • Visit and meet campaign organizers and beneficiaries requiring funds and write stories of strong human interest
  • Visit and meet people who have benefited from Milaap's crowdfunding, and write stories of success
  • Help Milaap Campaign Managers in the process of campaign set up through content creation
  • Take ownership of the content for all campaigns assigned to you in your locality/city and review their progress through updates, in order to keep donors updated and engaged with the campaigns they've supported
  • Write an inspiring/ positive/ innovative/ impactful story from the campaigns or about the area you are posted in. You can write about its unique culture, ethos, history, people and traditions once a week

Required Skills:

  • Impeccable written and oral communication skills in English. Strong story-writing skills with an emphasis on human interest stories
  • High degree of flexibility and adaptability to new environments  
  • Sense of responsibility and ability to work independently 
  • Minimum 6 months commitment
  • Minimum 21 years of age; Candidate must preferably be a graduate or a post graduate. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
  • Being fluent in one or more of the following languages is a must: Hindi, Kannada, Tamil, Telugu and Marathi
  • Empathetic and ability to connect with the organizers at a personal level to understand their lives better
  • Strong photography skills
  • Eager to travel all across the city/country
  • Positive attitude, good interpersonal skills, ability to face and deal with issues and situations in a mature and professional manner
  • Hustling and ability to get things done under tight deadline
Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Bangalore” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published
Milaap is the largest crowdfunding platform for social good. We empower everyday individuals to raise money, donate generously or even lend a little for the causes they care for. We've supported over 12000 campaigns and initiatives from across India, ranging from anti-trafficking and human rights to sports and medical care for children. We are committed to our goal of serving as many communities as we can with an impeccable focus on accountability, transparency, and engagement. This means that every campaign on Milaap is verified for authenticity and reviewed before going live. The progress updates are posted by the campaign owners and our community to keep the donors updated. Now, we want to take it one step further, and you can make the process even better and more transparent by joining our team of City Reporters.

Milaap is seeking highly motivated individuals with excellent writing and photography skills to join our team of reporters. Our Reporters become the eyes and ears for Milaap on the ground. You will be posted in one of the following cities:
  • Bangalore
  • Chennai
  • Hyderabad
  • Mumbai 

Responsibilities 

  • Meet the individuals/organisations/groups behind the campaigns to document stories, get pictures and testimonials from them
  • Visit and meet campaign organizers and beneficiaries requiring funds and write stories of strong human interest
  • Visit and meet people who have benefited from Milaap's crowdfunding, and write stories of success
  • Help Milaap Campaign Managers in the process of campaign set up through content creation
  • Take ownership of the content for all campaigns assigned to you in your locality/city and review their progress through updates, in order to keep donors updated and engaged with the campaigns they've supported
  • Write an inspiring/ positive/ innovative/ impactful story from the campaigns or about the area you are posted in. You can write about its unique culture, ethos, history, people and traditions once a week

Required Skills:

  • Impeccable written and oral communication skills in English. Strong story-writing skills with an emphasis on human interest stories
  • High degree of flexibility and adaptability to new environments  
  • Sense of responsibility and ability to work independently 
  • Minimum 6 months commitment
  • Minimum 21 years of age; Candidate must preferably be a graduate or a post graduate. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
  • Being fluent in one or more of the following languages is a must: Hindi, Kannada, Tamil, Telugu and Marathi
  • Empathetic and ability to connect with the organizers at a personal level to understand their lives better
  • Strong photography skills
  • Eager to travel all across the city/country
  • Positive attitude, good interpersonal skills, ability to face and deal with issues and situations in a mature and professional manner
  • Hustling and ability to get things done under tight deadline
Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Chennai” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published
Milaap is the largest crowdfunding platform for social good. We empower everyday individuals to raise money, donate generously or even lend a little for the causes they care for. We've supported over 12000 campaigns and initiatives from across India, ranging from anti-trafficking and human rights to sports and medical care for children. We are committed to our goal of serving as many communities as we can with an impeccable focus on accountability, transparency, and engagement. This means that every campaign on Milaap is verified for authenticity and reviewed before going live. The progress updates are posted by the campaign owners and our community to keep the donors updated. Now, we want to take it one step further, and you can make the process even better and more transparent by joining our team of City Reporters.

Milaap is seeking highly motivated individuals with excellent writing and photography skills to join our team of reporters. Our Reporters become the eyes and ears for Milaap on the ground. You will be posted in one of the following cities:
  • Bangalore
  • Chennai
  • Hyderabad
  • Mumbai 

Responsibilities 

  • Meet the individuals/organisations/groups behind the campaigns to document stories, get pictures and testimonials from them
  • Visit and meet campaign organizers and beneficiaries requiring funds and write stories of strong human interest
  • Visit and meet people who have benefited from Milaap's crowdfunding, and write stories of success
  • Help Milaap Campaign Managers in the process of campaign set up through content creation
  • Take ownership of the content for all campaigns assigned to you in your locality/city and review their progress through updates, in order to keep donors updated and engaged with the campaigns they've supported
  • Write an inspiring/ positive/ innovative/ impactful story from the campaigns or about the area you are posted in. You can write about its unique culture, ethos, history, people and traditions once a week

Required Skills

  • Impeccable written and oral communication skills in English. Strong story-writing skills with an emphasis on human interest stories
  • High degree of flexibility and adaptability to new environments  
  • Sense of responsibility and ability to work independently 
  • Minimum 6 months commitment
  • Minimum 21 years of age; Candidate must preferably be a graduate or a post graduate. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
  • Being fluent in one or more of the following languages is a must: Hindi, Kannada, Tamil, Telugu and Marathi
  • Empathetic and ability to connect with the organizers at a personal level to understand their lives better
  • Strong photography skills
  • Eager to travel all across the city/country
  • Positive attitude, good interpersonal skills, ability to face and deal with issues and situations in a mature and professional manner
  • Hustling and ability to get things done under tight deadline
Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Mumbai” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published
Milaap is the largest crowdfunding platform for social good. We empower everyday individuals to raise money, donate generously or even lend a little for the causes they care for. We've supported over 12000 campaigns and initiatives from across India, ranging from anti-trafficking and human rights to sports and medical care for children. We are committed to our goal of serving as many communities as we can with an impeccable focus on accountability, transparency, and engagement. This means that every campaign on Milaap is verified for authenticity and reviewed before going live. The progress updates are posted by the campaign owners and our community to keep the donors updated. Now, we want to take it one step further, and you can make the process even better and more transparent by joining our team of City Reporters.

Milaap is seeking highly motivated individuals with excellent writing and photography skills to join our team of reporters. Our Reporters become the eyes and ears for Milaap on the ground. You will be posted in one of the following cities:
  • Bangalore
  • Chennai
  • Hyderabad
  • Mumbai 

Responsibilities 

  • Meet the individuals/organisations/groups behind the campaigns to document stories, get pictures and testimonials from them
  • Visit and meet campaign organizers and beneficiaries requiring funds and write stories of strong human interest
  • Visit and meet people who have benefited from Milaap's crowdfunding, and write stories of success
  • Help Milaap Campaign Managers in the process of campaign set up through content creation
  • Take ownership of the content for all campaigns assigned to you in your locality/city and review their progress through updates, in order to keep donors updated and engaged with the campaigns they've supported
  • Write an inspiring/ positive/ innovative/ impactful story from the campaigns or about the area you are posted in. You can write about its unique culture, ethos, history, people and traditions once a week

Required Skills

  • Impeccable written and oral communication skills in English. Strong story-writing skills with an emphasis on human interest stories
  • High degree of flexibility and adaptability to new environments  
  • Sense of responsibility and ability to work independently 
  • Minimum 6 months commitment
  • Minimum 21 years of age; Candidate must preferably be a graduate or a post graduate. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
  • Being fluent in one or more of the following languages is a must: Hindi, Kannada, Tamil, Telugu and Marathi
  • Empathetic and ability to connect with the organizers at a personal level to understand their lives better
  • Strong photography skills
  • Eager to travel all across the city/country
  • Positive attitude, good interpersonal skills, ability to face and deal with issues and situations in a mature and professional manner
  • Hustling and ability to get things done under tight deadline
Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Hyderabad” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published
Milaap is seeking a highly motivated individual with 1-2 years of experience looking to join our organisation as a Impact Investment Fellow for 6 months.


Responsibilities : 

Work closely with the Investment Manager on investment opportunities, risk management, and business planning: 
  • Evaluate debt investment opportunities
  • Build and assess quantitative models for risk management - primarily credit risk models
  • Create other financial models as required eg. ALM models (Asset Liability Management), business plan scenario analysis etc.

Desired Skills and Experience: 

  • Interested in and curious about impact investment
  • A basic understanding of what we do at Milaap
  • Knowledge of basic finance, and ability to relate those to real scenarios
  • Proficient in using data tools like MS Excel (must) and intuition on financial modelling
  • Impeccable attention to detail and willingness to learn (both being non-negotiable)

Who can apply:

Fresh graduates who have a specialization in Mathematics, Finance, Economics or Statistics, or candidates with 1-2 years of work experience in a relevant field
  • Candidates who enjoy working on quantitative models, and their usability in real world
  • Candidates who can organize data and would like to play with data to help in data-driven decision making for the management
Interested? 

Send your resume along with your motivation letter to careers@milaap.org
Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our Community Engagement team. Community is at the core of what we do at Milaap supporting more than 120,000+ users and a million visitors across 120 countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our community has a direct impact on our business and the community we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.
 

Responsibilities:


 As a Community Associate, you will 
  • Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
  • Gain strong understanding of the product and business and work towards improving customer happiness
  • Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
  • Serve as the single point of resolution for the customer and assist with product information and site navigation
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making our product and support systems better as we scale
 
Who you are;
  • Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
  • Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
  • Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
  • Grammar enthusiast: You know the difference between "Your" and "You're"
  • Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat' 
  • Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
  • Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
  • Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

 Desired Skills and Experience: 

  • 0-2 years of experience, preferably in a customer management and relationship role
  • Strong commitment to ethics, honesty, and integrity in conducting business
  • Candidate must preferably be a graduate or post graduate
  • Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
  • Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
  •  Ability to throw surprise office parties is a strong plus. 
If interested

Send email to careers@milaap.org including the subject line "Community Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each


 
Responsibilities :
  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build  and own key technology decisions and implementations 
  • Wear multiple hats  - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers
Required Skills :
  • 3 - 5 years of overall software development experience
  • 2+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture
It will be good if you also have:
  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability  and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github 
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line  'Full Stack Rails Developer'

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