Be a fundraiser insider | Milaap
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Why work with Milaap?

  • Get the opportunity to apply your skills and passion to actually impact people's lives in a BIG way. Milaap is South Asia’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. We enable anyone with a need to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about.

  • We are growing! Our community of donors comes from over 130 countries across the world and has contributed over INR 1600+ crores from 5,50,000+ projects across India.

  • Get the experience of working with a diverse and young team. Here is your shot at changing the world. Be part of something revolutionary. If Interested, please send your profile to careers@milaap.org

The Role:  
Inside Sale Associate, Milaap is seeking highly motivated individuals with 0-2 years of experience in Tele -sales inbound/Outbound looking to join our Inside Sales team. The Inside Sales associate is responsible for creating campaigns/ fundraisers for the people who are in need and of assistance. He/she will be the first POC for these customers in raising the funds, in clarifying the doubts, and providing prompt assistance.

Responsibilities:
  • Minimum 100/120 calls in a day (depends according to the handling time and connectivity of the calls)
  • Campaign/ Fundraisers creations (Target Based)
  • Assistance in raising the funds for such created campaigns (Target Based)
  • Daily activities (Meetings & Discussions)
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and helping accordingly.
  • Answering potential customers' questions and sharing additional information.
  • Closing and achieving targets.
Desired Skills, Experience & Basic Qualifications:
  • 0-2 years of experience in Tele-sales inbound/Outbound or Customer Support field
  • +2 pass/ Graduate with good communication skills
  • Language: English and Hindi Mandatory+ any South Indian language (Kannada, Telugu, Tamil, Malayalam)
  • Previous experience in an outbound/Inbound call center or a related Customer Support position preferred.
  • Proficiency in Microsoft Office
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and warm/cold calling skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Ability to achieve targets.

Work Type- Full Time- Work from Office
If interested, please share your profile @ insidesales@milaap.org  


We are India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and the larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 1600+ Crores for nearly 5,50,000 unique campaigns and projects across India. Over the last 11-years, We have become the preferred platform for people to raise and contribute towards causes they care about in India and Globally. We are changing the way Indians as well as foreigners support a fundraising cause!

The Role:
The Campaigns Team is the backbone of Milaap with a mission to empower campaigners with relevant tools and knowledge to run their fundraisers. In an extremely dynamic and high client engagement role, Campaign Managers (CM) work with several cross-functional teams such as Finance, Digital Marketing, Product in ensuring a great fundraising experience for a campaigner.
The CM enjoys a great level of freedom to strategize ideas and products that help a cause to reach its goal and is equally responsible to ensure the campaigns on the platform remain accurate, genuine and free of errors.  

You Will:
1. Review and approve crowdfunding campaign requests on the platform.
2. Perform background verification of the cause and the campaigner to ensure credibility.
3. Identify and develop an end to end fundraising strategy for the campaigners.
4. Engage and maintain regular communications with campaigners and motivate them to raise funds.
5. Manage and oversee the disbursal of funds for the campaigns.
6. Devise ideas and tools to improve the overall efficiency of the team.
7. Conceptualize, draft and review the content as well as the updates of the campaigns running on the platform.

You Will Require:
1. Bachelor's Degree with 0-2 years work experience in a client/customer-facing role. Prior experience working in small, high growth teams is a strong plus.
2. Excellent communication - You can effectively engage with internal teams and campaigners. Nearly 80% of your time will be spent over telephonic/WhatsApp conversations engaging with organizers.
3. Attention to detail - You can identify grammatical mistakes and are comfortable with numbers.
4. Strategic Problem Solving - You can leverage data and gain valuable insights into decision making.
5. Desire to learn - You’re a highly motivated self-starter, with an eagerness to learn and grow.
6. Prioritization - You can effectively prioritize the work and juggle multiple tasks during the day.
7. Empathy - You can show equal interest in listening to people from all walks of life.
8. Multilingual - Knowing at least one regional language apart from English and Hindi is required.
9. We work 5 days a week (Rotational Shifts)

Beliefs and Values, which we cherish:
1. We believe that businesses can be a driving force for social good.
2. We believe in nurturing ambition, in the discipline to strive relentlessly towards that ambition.
3. We are empathetic to the needs of people, who we meet in our daily lives, and willing to go the extra mile for them.
4. We want to build things that will outlast us as individuals.
5. We hope everyone seeks Ikigai, and believe Milaap can pave the path for one to achieve it.

Interested candidates should send their resume to careers@milaap.org & CC: hr@milaap.org with the Subject line: Campaign Associate. Use your cover letter to tell us how your Beliefs and Values align with what we seek.

The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in!


About the company
Get the opportunity to apply your skills and passion to actually impact people's lives in a BIG way. Milaap is South Asia’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. We enable anyone with a need to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about. And we are growing! Our community of donors comes from over 130 countries across the world and has contributed over INR 1600+ crores from 5,50,000+ projects across India. Join Milaap and get the experience of working with a diverse and young team. Be part of something revolutionary and impact the world positively
Job description:
· Audit Calls (Live, Recorded & Remote) and score them on defined Template
· Document the Calls Audited in the defined Template
· Should complete the Call Audit Targets within timelines
· Share Feedback with the Agents on a timely basis and ensure corrective actions are taken
· To attend calls for 3-4 hours at least a day, to know and experience the queries of the customers.
· Send Reports to all stakeholders regularly
· Conduct regular Training sessions with the Team based on the errors identified from call Audits
· Conduct & Attend weekly Call Calibration sessions with all Stakeholders
· Motivated to take additional responsibilities as assigned
· Identify and Bridge Process Gaps
Qualification:
1. Candidates should have a minimum of 1-2 years of experience as a QA in BPO
2. Should have exposure to BPO/ Call Centre environment, and understand Quality Audit process of Voice process
3. Excellent Communication
4. Any Graduate / Post Graduate can apply

Location: Bangalore, JP Nagar
Job Type: Fulltime In-office