Openings

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes.Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighbourhood and larger community.Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the  last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from: The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design new and re-design existing user-facing features
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers
• Define and enforce front end coding standards, accessibility and other technical standards

Required Skills :

• 2 - 5  years of overall software development experience
• 2+ years of development experience with frontend technologies (HTML, CSS, Javascript)
• 1+ years of development experience with React
• Strong understanding of JavaScript, and experience with frameworks like react
• Strong understanding HTML5 and CSS3
• Knows the basics of HTTP(S), DOM, browser page rendering
• Understand responsive design & write code that works well on all devices (phones, tablets, desktop) 
• Exceptional debugging skills and demonstrate complete know how of using browser-based developer tools
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Understanding of SEO principles and ensuring that application adheres to them
• Experience with support of high-availability, high-performance, customer-facing web applications
• Experience with collaborative code development in small agile teams and managing releases (Git, Gerrit, Continuous Integration)
• Be proficient in using Git from command terminal
• Outstanding understanding of software design and architecture

It will be good if you also have :

• Written test cases using one of these: Jest, Enzyme, Karma, Mocha, Chai
• Experience with server-side languages (eg. Ruby on Rails)
• Experience in using web page performance test tools like webpagetest, pagespeed, lighthouse, etc
• Worked in a web startup before and been part of the core development during high growth phase
• Practical experience with building scalable, high availability and high performance systems
• Hands-on background with agile development practices including test driven development and scrum
• Contributed to open source projects
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume to fdcareers@milaap.org with the subject line 'Frontend Developer’

About Milaap

Milaap, India's leading catalytic debt funder for next generation of financial inclusion, is looking for a Head of its Lending business vertical. Till date, Milaap has disbursed over Rs 180 Cr+ in loan capital to 150,000+ borrowers across 22 states in India for programs such as access to education, clean water, solar lighting and small businesses, impacting 600,000 lives. These include launching India’s first skill development loan program, Mizoram’s first formal microfinance program, largest solar lighting portfolio in India across 8 states, working capital finance for artisans in Kashmir to name a few.  We are backed by reputed investors like Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype), and partners like Kiva (India partner), DBS Bank, National Skills Development Corporation (NSDC). Economic Times nominated  us among Top 5 social enterprises in India consecutively for 2014 and 2015.  Milaap is poised to take its initial success to a new level with a target to disburse Rs. 500 Crores by 2020
Head of Lending Operations is responsible for managing Milaap’s existing lending business, and looking for new growth opportunities. The Head will take charge of an existing team of seventeen people, including ten Milaap fellows placed with our partner offices. Our Lending operations include managing portfolio for 55 sourcing partners (MFIs), maintaining investor (debt) relationships (foreign and domestic) including identifying new investors, and overseeing operations of the entire division.

Roles and responsibilities:

Independent charge of lending business

• Complete P&L responsibility of the lending business
• Manage month-on-month business, business forecast, cash flow forecast, and everything else required for a lending operations
• Ensure a healthy balance and alignment of capital supply and demand. 
• "Connect the dots" between lender’s objectives for investing (geography, cause, community etc) with eligible on-ground partners and their programs. 
• Communicate and present the requirements of high-impact loan programs to the CEO. 

Relationship Management

• Independently steward relationships with our institutional lenders, both foreign and domestic. 
• Pursue new opportunities and build a pipeline of institutional lenders who’d be aligned with supporting Milaap’s loan programs.

Portfolio Management

• Manage portfolio of Field Partners by tracking financial health and operational concerns of our partners in the region to minimise portfolio and reputation risk.
• Maintain high quality portfolio through effective monitoring including desk reviews of monthly/quarterly financials and portfolio reports as well as annual onsite visits of current partners.

New partner selection & on-boarding

• Implement portfolio strategy: build, maintain, and document a pipeline of potential partners to expand our work in new geographies and loan programs for institutional lenders.
• Due Diligence
• Perform a desk review and onsite due diligence of new potential field partners. 
• Conduct financial analysis of these  partners including spreading financials, reviewing key ratios, and identifying problems and red flags
• Create and present investment memos to the Investment committee for on-boarding new partners. 

Team Management and operations

• Oversee operations; Head of Biz Ops will report to the concerned person
• Provide guidance and training where necessary for the teams to address specific issues.
• Forecast and build capacity as needed.

Required Experience:

We need someone who understands the Microfinance industry thoroughly, ideally a hands on experience in lending to MFIs or Micro & Small businesses. This role will report to the CEO of Milaap. Other requirements:

• 5 years of professional experience in financial services, banking, or consulting - 1+ years’ experience in microfinance, impact investing, fund management is strongly preferred. 
• Bachelors’ degree required; MBA preferred - at least one of those should cover finance. 
• Strong leadership, interpersonal, and articulation skills: disciplined, detail oriented, and accountable
• Experience in reading and analyzing financial statements, financial modeling, budgeting etc.
• Tech savvy; ability to quickly learn new software/systems
• Willingness and enthusiasm to travel and work in tier 3 and tier 4 towns upto 30% of the time. Role is based out of Bangalore
• Excellent written and spoken communication skills in English. Ability to communicate with native efficiency in Hindi; knowing any other Indian language is a huge positive

Beliefs And Values, which we cherish:

• We believe that businesses can be a driving force for social good. 
• We believe in ambition, in the discipline to strive relentlessly towards that ambition
• We are empathetic to the needs of people, who we meet in our daily lives, and willing to go the extra mile for them
• We want to build things that will outlast us as individuals
• We hope everyone seeks Ikigai, and believe Milaap can pave the path for one to achieve it

 Interested candidates should apply here  https://www.shortlist.net/webportal/#/job-details/1101?source=25   

Milaap is looking for a QA Engineer to join our talented team of developers and ensure that good quality product is rolled out after enough testing.

Responsibilities:

* Ownership of testing the whole web application and it's components
* Create and evolve automation testing framework
* Collaborate with other team members and contribute to design discussions
* Communicate testing status to the rest of the team members
* Identify weak areas of the product and help improve the same

Desired Skills and Experience

* 2-5 years of overall software testing experience
* Significant experience testing cross-browser web applications
* Experience in automation testing using any of: capybara, watir, selenium, sahi
* Experience in capybara will be a big plus, though not necessary
* Willingness to perform manual and automation testing hand-in-hand
* Should have worked in small teams following agile methodologies

It will be good if you also have:

* Worked in a web startup before and been part of the team during the high growth phase.
* Practical experience with testing for scalability, high availability and high performance
* Hands-on background with agile development practices including test-driven development and scrum.
* Familiarity with programming languages like Java, Ruby, Python

Here's your shot at changing the world. Be part of something revolutionary! Interested?
Does this interest you? Write to us at qacareers@milaap.org with the subject line  “QA Engineer” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any work by you that have been published

Milaap - India’s largest crowdfunding platform. Milaap is a preferred platform for receiving financial aid during medical emergencies & multiple other social causes. Backed by a vast donor community (from 130+ countries), Milaap has
crowdfunded over Rs. 440 Cr. until now. With a poised aim to converge aiding hearts of millions, we are set to revolutionise online crowdfunding countrywide.

Role: Visual designer

As a visual designer, you will put to purpose your visual skills (typography, iconography, visual hierarchy, colour, space...) to transform concepts into design deliverables and enhance the experience of different slabs of users at Milaap

Responsibilities

• Interact with teams(product & marketing) to gather & analyse design suitable requirements
• Analyse & build thoughtful conceptual ideas that are channel/medium adequate
• Reinforce brand with attributes & visual touch-points
• Design elegant & concrete visuals (mobile, desktop, digital & print)
• Story tell (backing) design thought to peers & team

We want somebody who

• Has hands-on experience in Sketch/PS/Illustrator or any industry std designing tool
• Has a good knowledge of typography, iconography, colour, space, digital & print processes
• Has a deep understanding of composition, balance, symmetry & whitespace
• Is a storyteller
• Is able to deliver user centred designs at a dynamic pace
• Has adequate understanding of UI elements/layout/controls/models along with HTML & CSS
• Takes challenges positively & works in an outcome-driven mode

Qualification and Experience (Good to have) -

• Bachelor’s degree in design, HCI, graphic arts or related stream (or) equivalent practical experience(1 to 3 years)

Are you the interested one?

Quickly send your resume along with your work sample to xdcareers@milaap.org now with the subject line "Visual Designer" along with the following:

• LinkedIn Profile/CV
• Your past work 

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighbourhood and a larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from: The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Role: BD Associate

We are looking for the right candidate to execute our field marketing activities and initiatives with our Existing Hospital partners. This is an exciting opportunity to grow medical crowdfunding market in India with a partnership-driven approach. The BD team currently manages over 60 healthcare partnerships across 8 major cities. We are looking for an ideal candidate to work as a part of the BD team who will primarily focus on day to day campaign sourcing and coordination with the objective of significantly scaling our existing partnerships and playing a key role in the company’s bottom line.

Responsibilities :

• Meet Hospital Co-ordinators, Social Workers, Counsellors, Billing Teams daily with the objective of sourcing campaigns and meet/exceed designated monthly targets from the allocated accounts.
• Post introduction by the hospital contact, introduce Milaap to the patient/kin, understand the need and the consent, followed by information gathering for the campaign set up
• Explain terms and conditions and collect consent as well as photographs
• Report and coordinate with RM & CM for setting up the campaign
• Source and provide updates on ongoing campaigns
• Provide market feedback to the company leadership regarding competitive offerings, customer needs

Skills :

• 1+ years of full-time work experience in a client-facing, sales role. Experience within Healthcare is a plus.
• Excellent people skills - comfort in speaking to people of all backgrounds.
• Target oriented, self-starter. Aggressive in independently sourcing campaigns and driving them to closure
• Interpersonal skills and ability to manage relationships and get things done.
• Proficient in written and spoken English + Local language. Ability to communicate with native efficiency in Hindi. Knowing any other native Indian language is a huge positive.
• Min Qualification: Bachelor’s degree
• Ability and willingness to travel locally up to 80% of the time. Own 2-wheeler is a must.

This role is a contract based for the tenure of 6 months. if Interested, please share the profile with us at bdhiring@milaap.org with the subject preferred location. For example, if you are a candidate from Hyderabad " BD Associate - Hyderabad".

The Milaap team is a huge enabler of great ideas. So, if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in!

We are India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the last six years, We have become the preferred platform for people to raise and contribute towards causes they care about in India and We are changing the way Indians support a cause!
Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from : The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.
The role Campaigns team is the backbone of Milaap with a mission to empower campaigners with relevant tools and knowledge to run their fundraisers. An extremely dynamic and high client engagement role, Campaign Associate (CA) work with several cross functional teams such as Finance, Digital Marketing, Social Media, Product in ensuring a great fundraising experience for a campaigner.
The CA enjoys a great level of freedom to execute ideas and strategies that help a cause to reach it's goal and is equally responsible to ensure the campaigns on the platform remain accurate, genuine and free of errors.  

You will: 

• Review and approve crowdfunding campaign requests on the platform
• Perform background verification of the cause and the campaigner to ensure credibility
• Engage and maintain regular communications with campaigners 
• Devise ideas and tools to improve the overall efficiency of the internal processes 
• Conceptualize, draft and review content of the campaigns running on the platform
• Co-ordinate with internal and external stake holders 
• Serve as the single point of resolution for Campaigns Team for any queries/ requirements from supporting teams. 
• Work closely with Lead Campaign Manager to maintain an inventory/pipeline for digital, social and PR outreach 
• Sourcing campaigns from leads suggested by internal team or own through media research.

You will require:

• Bachelors Degree with 0-2 years work experience in a client/customer facing role. Prior experience working in small, high growth teams is a strong plus
• Excellent communication - You can effectively engage with internal teams and campaigners. Nearly 40% of your time will be spent over telephonic/whatsapp conversations engaging with organizers
• Attention to detail - You can identify grammatical mistakes and are comfortable with numbers
• Strategic Problem Solving - You can leverage data and gain valuable insights into decision making
• Desire to learn - You’re a highly motivated self-starter, with an eagerness to learn and grow
• Prioritization - You can effectively prioritize the work and juggle multiple tasks during the day
• Empathy - You can show equal interest in listening to people from all walks of life
• Multilingual - Knowing at least one regional language apart from English and Hindi is required
• You are open to working on certain weekends in the month. (We work 5 days in a week)

Beliefs and Values, which we cherish

• We believe that businesses can be a driving force for social good
• We believe in nurturing ambition, in the discipline to strive relentlessly towards that ambition.
• We are empathetic to the needs of people, who we meet in our daily lives, and willing to go the extra mile for them.
• We want to build things that will outlast us as individuals. 
• We hope everyone seeks Ikigai, and believe Milaap can pave the path for one to achieve it

Interested candidates should send their resume and cover letter to cmacareers@milaap.org with Subject line: Campaign Manager. Use your cover letter to tell us how your Beliefs and Values align with what we seek.
The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in!

Milaap is India's largest crowdfunding platform for personal and social fundraisers. We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. We are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and donor engagement. Therefore, campaigns on Milaap are thoroughly scrutinised, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

We are growing fast, and hence are looking for people with a motivation to make a difference. Milaap staff writer is a unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.

Responsibilities:

• Make calls and talk to families requiring funds for medical emergencies.
• Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
• Help Milaap Campaign Managers in verifying fundworthy campaigns, and the process of prepping these stories for content networks including formatting, adding images, etc.
• Work closely with the Digital Marketing and Social Media team to ensure the success of these campaigns.

Required Skills:

• Impeccable written skills in English. Speaking proficiency in Telugu
• Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
• Ability to take and incorporate feedback, and a drive to evolve with the changing trends
• Photography skills, including a basic idea of human interest photography, are important.
• Minimum 6 months commitment
• Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
• Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.)

Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write to us at swcareers@milaap.org with the subject line  “Staff Writer” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 300 Crores for 100,000 unique campaigns and projects across India. Over the  last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity.  We’ve flipped the context of giving from donating to an organisation to directly helping an individual, a friend/colleague/family member or even a stranger, when they need the most. Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people share their authentic stories and receive support.  

The Role: User Engagement Associate

Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our user has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities: As a User Engagement Associate,

• You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
• Gain strong understanding of the product and business and work towards improving customer happiness.
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
• Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
• Help in improving processes so we always optimize for better customer experience.
• Identify patterns and help in making our product and support systems better as we scale.
• Conceptualize, draft and review content of the campaigns running on the platform
• Perform background verification of the cause and the campaigner to ensure credibility

Who you are;

• Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information. 
• Great Communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're".  
• Hustler: You love to thrive in a fast paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten-fold and help in your growth. 
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support 
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers 
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

Desired Skills and Experience:

• 0-2 years of experience, preferably in a customer management and relationship role. 
• Strong commitment to ethics, honesty, and integrity in conducting business.
• Candidate must preferably be a graduate or post graduate.
• Outstanding verbal and written communication skills in English. Proficient in speaking Telugu and Hindi or a vernacular language is a strong plus.
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
• Ability to throw surprise office parties is a strong plus. 

If interested Send email to uecareers@milaap.org with the subject line "User Engagement Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each.