Openings

Milaap is a well funded and fast growing startup (www.milaap.org) which is touted as Asia’s leading fundraising platform for creating & tracking impact.

We are looking for a talented data scientist to join our careful hand-picked talented team of developers. You will be involved in creating and maintaining data-driven tools and recommendation engines enabling smarter and faster decision making to deliver better products and services to our users and driving internal efficiency.

Required skills:

• 2 - 3 years of work experience
• Strong expertise in python programming
• Strong expertise in writing SQL queries
• Text/data processing
• Data analytics and basic statistics
• Data mining
• Web crawling
• Experience/understanding of Google analytics, Facebook ads, and their APIs
• Web development with Django framework
• Front-end development (HTML, css, javascript)

It will be good if you also know: 

• Machine learning
• Writing unit tests for python code with pytest/unittest

 

Responsibilities: 

• Retrieving data from various data sources (GA, facebook, database, third-party APIs, etc)
• Processing, cleaning and verifying the integrity of the data
• Building, testing and maintaining web applications to present the data insights and recommendations to users
• Doing ad-hoc data analysis and presenting results in a clear manner

 
Here's your shot at changing the world. Be part of something revolutionary! Interested?
Does this interest you? Write to us at careers@milaap.org with the subject line  “Data Engineer” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any work by you that have been published

About Milaap

Milaap, India's leading catalytic debt funder for next generation of financial inclusion, is looking for a Head of its Lending business vertical. Till date, Milaap has disbursed over Rs 180 Cr+ in loan capital to 150,000+ borrowers across 22 states in India for programs such as access to education, clean water, solar lighting and small businesses, impacting 600,000 lives. These include launching India’s first skill development loan program, Mizoram’s first formal microfinance program, largest solar lighting portfolio in India across 8 states, working capital finance for artisans in Kashmir to name a few.  We are backed by reputed investors like Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype), and partners like Kiva (India partner), DBS Bank, National Skills Development Corporation (NSDC). Economic Times nominated  us among Top 5 social enterprises in India consecutively for 2014 and 2015.  Milaap is poised to take its initial success to a new level with a target to disburse Rs. 500 Crores by 2020
Head of Lending Operations is responsible for managing Milaap’s existing lending business, and looking for new growth opportunities. The Head will take charge of an existing team of seventeen people, including ten Milaap fellows placed with our partner offices. Our Lending operations include managing portfolio for 55 sourcing partners (MFIs), maintaining investor (debt) relationships (foreign and domestic) including identifying new investors, and overseeing operations of the entire division.

Roles and responsibilities:

Independent charge of lending business

• Complete P&L responsibility of the lending business
• Manage month-on-month business, business forecast, cash flow forecast, and everything else required for a lending operations
• Ensure a healthy balance and alignment of capital supply and demand. 
• "Connect the dots" between lender’s objectives for investing (geography, cause, community etc) with eligible on-ground partners and their programs. 
• Communicate and present the requirements of high-impact loan programs to the CEO. 

Relationship Management

• Independently steward relationships with our institutional lenders, both foreign and domestic. 
• Pursue new opportunities and build a pipeline of institutional lenders who’d be aligned with supporting Milaap’s loan programs.

Portfolio Management

• Manage portfolio of Field Partners by tracking financial health and operational concerns of our partners in the region to minimise portfolio and reputation risk.
• Maintain high quality portfolio through effective monitoring including desk reviews of monthly/quarterly financials and portfolio reports as well as annual onsite visits of current partners.

New partner selection & on-boarding

• Implement portfolio strategy: build, maintain, and document a pipeline of potential partners to expand our work in new geographies and loan programs for institutional lenders.
• Due Diligence
• Perform a desk review and onsite due diligence of new potential field partners. 
• Conduct financial analysis of these  partners including spreading financials, reviewing key ratios, and identifying problems and red flags
• Create and present investment memos to the Investment committee for on-boarding new partners. 

Team Management and operations

• Oversee operations; Head of Biz Ops will report to the concerned person
• Provide guidance and training where necessary for the teams to address specific issues.
• Forecast and build capacity as needed.

Required Experience:

We need someone who understands the Microfinance industry thoroughly, ideally a hands on experience in lending to MFIs or Micro & Small businesses. This role will report to the CEO of Milaap. Other requirements:

• 5 years of professional experience in financial services, banking, or consulting - 1+ years’ experience in microfinance, impact investing, fund management is strongly preferred. 
• Bachelors’ degree required; MBA preferred - at least one of those should cover finance. 
• Strong leadership, interpersonal, and articulation skills: disciplined, detail oriented, and accountable
• Experience in reading and analyzing financial statements, financial modeling, budgeting etc.
• Tech savvy; ability to quickly learn new software/systems
• Willingness and enthusiasm to travel and work in tier 3 and tier 4 towns upto 30% of the time. Role is based out of Bangalore
• Excellent written and spoken communication skills in English. Ability to communicate with native efficiency in Hindi; knowing any other Indian language is a huge positive

Beliefs And Values, which we cherish:

• We believe that businesses can be a driving force for social good. 
• We believe in ambition, in the discipline to strive relentlessly towards that ambition
• We are empathetic to the needs of people, who we meet in our daily lives, and willing to go the extra mile for them
• We want to build things that will outlast us as individuals
• We hope everyone seeks Ikigai, and believe Milaap can pave the path for one to achieve it

 Interested candidates should send their resume and cover letter to lend.careers@milaap.org with Subject line: Head of Lending. Use your cover letter to tell us how your Beliefs and Values align with what we seek.  The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in! 

Milaap is looking for a QA Engineer to join our talented team of developers and ensure that good quality product is rolled out after enough testing.

Responsibilities:

* Ownership of testing the whole web application and it's components
* Create and evolve automation testing framework
* Collaborate with other team members and contribute to design discussions
* Communicate testing status to the rest of the team members
* Identify weak areas of the product and help improve the same

Desired Skills and Experience

* 1-3 years of overall software testing experience
* Significant experience testing cross-browser web applications
* Experience in automation testing using any of: capybara, watir, selenium, sahi
* Experience in capybara will be a big plus, though not necessary
* Should have worked in small teams following agile methodologies

It will be good if you also have:

* Worked in a web startup before and been part of the team during the high growth phase.
* Practical experience with testing for scalability, high availability and high performance
* Hands-on background with agile development practices including test-driven development and scrum.
* Familiarity with programming languages like Java, Ruby, Python

Here's your shot at changing the world. Be part of something revolutionary! Interested?
Does this interest you? Write to us at qacareers@milaap.org with the subject line  “QA Engineer” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any work by you that have been published

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes.Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighbourhood and larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the  last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from: The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Milaap loan portal is built as a custom app on the Salesforce platform. Most of the work deals with working with custom objects. We are looking for an experienced professional with 1.5 - 2 years of relevant experience to maintain and enhance the portal.

Certification:-

• 201 certification is required.
• Platform Developer certification is required.

Required Skills:-

• Bachelor’s degree.
• Manage day-to-day administration and monitoring of the Salesforce solution, and act as the subject matter expert for Salesforce
• Candidate should have basic understanding of admin activities like user creation, role/profile set up, Security set up etc.
• Candidate should have hands-on experience with administration, configuration, customization and development within Salesforce.com, and also in reports and dashboards
• Must have sound implementation knowledge of workflow rules, validation rule, approval process, report dashboards
• Candidate should have strong experience with Visualforce, Apex, Triggers, Eclipse IDE,  SOQL and Javascript
• Experience using Apex Data Loader
• Must possess coding best practices and understand the limitations of Apex coding
• Follow unit testing and test class best practices and should be capable of coding for positive and negative scenario
• Must have experience with production deployment using change set/eclipse/ANT migration TOOL and working on solving deployment errors
• Good to have knowledge on HTML/HTML5, CSS, XML,AJAX, web services, Google APIs, JQuery/any other Javascript framework
• Troubleshoot and fix defects for planned releases and production issues
• Good to have Salesforce mobile development using Salesforce1
• Certified Salesforce.com Platform Developer or equivalent experience

Interested candidates can share the profile to sdcareers@milaap.org

The Milaap team is a huge enabler of great ideas. So, if you’re looking for an empowering work
environment where you are limited only by your own capacity and nothing else, write in!

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 300 Crores for 100,000 unique campaigns and projects across India. Over the  last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity.  We’ve flipped the context of giving from donating to an organisation to directly helping an individual, a friend/colleague/family member or even a stranger, when they need the most. Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people share their authentic stories and receive support.  
The Role: User Engagement AssociateMilaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our user has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities: As a User Engagement Associate,

• You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
• Gain strong understanding of the product and business and work towards improving customer happiness.
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
• Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
• Help in improving processes so we always optimize for better customer experience.
• Identify patterns and help in making our product and support systems better as we scale.
• Conceptualize, draft and review content of the campaigns running on the platform
• Perform background verification of the cause and the campaigner to ensure credibility

Who you are;

• Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information. 
• Great Communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're".  
• Hustler: You love to thrive in a fast paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten-fold and help in your growth. 
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support 
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers 
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

Desired Skills and Experience:

• 0-2 years of experience, preferably in a customer management and relationship role. 
• Strong commitment to ethics, honesty, and integrity in conducting business.
• Candidate must preferably be a graduate or post graduate.
• Outstanding verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus. 
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
• Ability to throw surprise office parties is a strong plus. 

If interested Send email to cacareers@milaap.org with the subject line "User Engagement Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each.