Openings

Milaap is India's largest crowdfunding platform for personal and social fundraisers. We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. We are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and donor engagement. Therefore, campaigns on Milaap are thoroughly scrutinised, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

We are growing fast, and hence are looking for people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.

Responsibilities:

• Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
• Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
• Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
• Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc.
• Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors.

Required Skills:

• Impeccable written skills in English. Any other language proficiency will count as an advantage.
• Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
• Photography skills, including a basic idea of human interest photography, are important. 
• Minimum 6 months commitment
• Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
• Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 

Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at crcareers@milaap.org with the subject line  “Staff Writer - Bengaluru” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published 

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 300 Crores for 100,000 unique campaigns and projects across India. Over the  last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity.  We’ve flipped the context of giving from donating to an organisation to directly helping an individual, a friend/colleague/family member or even a stranger, when they need the most. Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people share their authentic stories and receive support.  
The Role: User Engagement AssociateMilaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our user has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities: As a User Engagement Associate,

• You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
• Gain strong understanding of the product and business and work towards improving customer happiness.
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
• Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
• Help in improving processes so we always optimize for better customer experience.
• Identify patterns and help in making our product and support systems better as we scale.

Who you are;

• Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information. 
• Great Communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're".  
• Hustler: You love to thrive in a fast paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten-fold and help in your growth. 
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support 
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers 
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

Desired Skills and Experience:

• 0-2 years of experience, preferably in a customer management and relationship role. 
• Strong commitment to ethics, honesty, and integrity in conducting business.
• Candidate must preferably be a graduate or post graduate.
• Outstanding verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus. 
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
• Ability to throw surprise office parties is a strong plus. 

If interested Send email to cacareers@milaap.org with the subject line "User Engagement Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each.