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Careers

Openings

Why work with Milaap?

  • Opportunity to apply your skills and passion to actually change people’s lives in a BIG way. Our platform has impacted over 308286 lives across India.

  • An experience to work in a diverse and young team. Median age - 28 years, 50% women, people from 18 states across India. If Interested, please send your profile to careers@milaap.org Here's your shot at changing the world. Be part of something revolutionary!

  • You'll be highly valued (literally and otherwise)

Milaap is seeking a highly motivated individual with 1-2 years of experience looking to join our organisation as a Impact Investment Fellow for 6 months.


Responsibilities

Work closely with the Investment Manager on investment opportunities, risk management, and business planning: 
  • Evaluate debt investment opportunities
  • Build and assess quantitative models for risk management - primarily credit risk models
  • Create other financial models as required eg. ALM models (Asset Liability Management), business plan scenario analysis etc.

Desired Skills and Experience: 

  • Interested in and curious about impact investment
  • A basic understanding of what we do at Milaap
  • Knowledge of basic finance, and ability to relate those to real scenarios
  • Proficient in using data tools like MS Excel (must) and intuition on financial modelling
  • Impeccable attention to detail and willingness to learn (both being non-negotiable)

Who can apply:

Fresh graduates who have a specialization in Mathematics, Finance, Economics or Statistics, or candidates with 1-2 years of work experience in a relevant field
  • Candidates who enjoy working on quantitative models, and their usability in real world
  • Candidates who can organize data and would like to play with data to help in data-driven decision making for the management
Interested

Send your resume along with your motivation letter to careers@milaap.org
Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our Community Engagement team. Community is at the core of what we do at Milaap supporting more than 120,000+ users and a million visitors across 120 countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our community has a direct impact on our business and the community we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.
 

Responsibilities:


 As a Community Associate, you will 
  • Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
  • Gain strong understanding of the product and business and work towards improving customer happiness
  • Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
  • Serve as the single point of resolution for the customer and assist with product information and site navigation
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making our product and support systems better as we scale
 
Who you are;
  • Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
  • Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
  • Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
  • Grammar enthusiast: You know the difference between "Your" and "You're"
  • Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat' 
  • Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
  • Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
  • Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

 Desired Skills and Experience: 

  • 0-2 years of experience, preferably in a customer management and relationship role
  • Strong commitment to ethics, honesty, and integrity in conducting business
  • Candidate must preferably be a graduate or post graduate
  • Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
  • Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
  •  Ability to throw surprise office parties is a strong plus. 
If interested

Send email to careers@milaap.org including the subject line "Community Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each
 
Milaap is India's largest crowdfunding platform for personal and social causes. We are committed to doing all we can to make it extremely easy for people to raise money online for the causes that matter to them most. How we make our users feel is at the heart of what we do and why we do it.

Milaap uses innovative approaches to ensure ease-of-use for fundraising individuals and building trust for donors and we believe that design is a critical tool that helps us achieve that. We are looking for someone talented and driven with none to 3 years of experience to create ground-breaking and high impact work. Someone who believes that design is a strong guiding force in telling stories of human interest to the world and someone who believes in putting users at the centre of everything.
The candidate must possess up-to-date knowledge to interpret our needs and to design solutions with high visual impact. These could be related to the design and visual aspect of social media creatives, specific pages on the website, or marketing collaterals specific to campaigns.

Specifically, the candidate should be extremely passionate about using graphic designing to propel viral social media campaigns that are inspiring, engaging, and well worth sharing while carrying true values of the brands individually. This is a highly creative, yet structured role which will require the candidate to understand Milaap as a brand and create design and imagery in accordance to the overall brand guidelines. The candidate will work with Business Development, Marketing, and Technology teams to create the right sort of design and content to improve Milaap’s communication.

Responsibilities

Design of social media creatives
  • The candidate must have a strong working knowledge of social media domain and the capability to transform images to deliver Photo-creatives, Branded Image Posts, and images for web pages on timely basis meeting all deadlines while keeping instructions of size and idea in perspective.
  • Brainstorming and coming up with new creative concepts 
  • Researching and understanding best design ideas in social media data to identify and tie concepts into short and long term trends.
Design of specific web-campaign pages
  • Design specific pages for campaigns - aesthetic aspects from the brief given by business or marketing team
  • Work on basic content for pages based on suggestions from the business team
  • Create user flows & design landing pages for partnerships and campaigns
  • Create required illustrations to increase visual appeal
Creating marketing collateral for events
  • Creation of marketing communication assets - conceptualization, creatives and final production of graphic design collaterals.
  • Overall marketing campaign designs from pages
  • Illustrations whenever required
  • Creative design for brand merchandise as needed - T-shirts, Gift cards,  Mugs, phone cases, etc.
Develop Milaap image
  • Design requirements for e-mailers, infographics, social media posts and promotional campaign showcasing our work and impact for various internal and external projects and partnerships
Additional Responsibilities
  • Self-motivated and can work independently while maintaining a high attention to detail
  • Think creatively and develop new design concepts, graphics and layouts
  • Ensure all projects are executed with excellence adhering to deadlines
  • Maintain an organised inventory of graphics for future use as needed

Required skill-sets

  • Up to date and proficient with the software such as Photoshop, InDesign, Illustrator as well as browser-based DIY tools like Canva. 
  • Fluent language and communication skills; ability to communicate effectively with marketing and technology teams to understand requirements
  • Possession of creative flair, versatility, conceptual/visual ability and originality
  • Curiosity and willingness to experiment with creatives for social media.
  • Basic understanding of consumer websites is an advantage. Basic knowledge of HTML is a plus 
Why work with Milaap?
  • Want to do what you love – designing graphics on issues you want the world to know about, while also contributing to a fantastic cause. Wouldn't it be great to have your creativity actually make an impact or help an organization improve the life of its community?
  • At Milaap, we are building a global community of do-gooders from India. Our users come from over 140 countries across the world with over a million people interacting with us across website and social media
  • You'll have the opportunity to apply your skills and passion to actually change people’s lives. 
  • An experience to work in a diverse and young team. Median age - 26 years, 65% women, people from 14 states across India. 
Here's your shot at changing the world. Be part of something revolutionary! Interested? Email careers@milaap.org with your Linkedin Profile/CV  and Portfolio
Responsibilities :
  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build  and own key technology decisions and implementations 
  • Wear multiple hats  - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers
Required Skills :
  • 5+ years of overall software development experience
  • 2+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture
It will be good if you also have:
  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability  and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github 
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line  ' Senior Full Stack Rails Developer'