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Why work with Milaap?

  • Opportunity to apply your skills and passion to actually change people’s lives in a BIG way. Our platform has impacted over 465657 lives across India.

  • An experience to work in a diverse and young team. Median age - 28 years, 50% women, people from 18 states across India. If Interested, please send your profile to careers@milaap.org Here's your shot at changing the world. Be part of something revolutionary!

  • You'll be highly valued (literally and otherwise)

At Milaap, we measure everything and always rely on data to guide all of our initiatives, including both our long-term strategy and our day-to-day operations. As a Data Engineer, your goal is to build infrastructure and tools that will help various teams  (marketing, business development, content, customer happiness)  make smarter decisions and become more efficient in their day-to-day activities. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction and recommendation systems integrated with our core product. Some of these include but not limited to; 
  • Build recommendation systems to identify social media worthy content from Milaap's campaigns
  • Automated scoring for high performing marketing campaigns
  • Build system for automated fraud detection of payments and campaign organizers 
  • Develop internal A/B testing procedures 

 Responsibilities:  

  • Structured collection of user data, and data driven analytics across Milaap
  • Gather and process raw data at scale (including writing scripts, web scraping, calling APIs, write SQL queries, etc.).
  • Data driven product improvements through experimental pilots
  • Work closely with marketing, business development, content and customer happiness teams to understand their daily activities and identify inefficiencies that can be solved programmatically 
  • Work closely with our engineering team to integrate your algorithms into our production systems 
  • Extending company’s data with third party sources of information when needed  
  • Doing ad-hoc analysis and presenting results in a clear manner 

Requirements:

  • Bachelors Degree in Computer Science from a top engineering institute. People with Maths, Physics degree from a top engineering/science institute can also apply if they have programming experience
  • Strong programming knowledge to clean and scrub noisy datasets. 2 years of Programming experience, ideally in Ruby or Python. But we are open to other experience if you're willing to learn the languages we use 
  • Proficiency in using query languages such as SQL
  • Strong understanding and experience in using Google Analytics. Past experience in working/using its APIs is a strong plus
  • Strong knowledge of and experience with statistics; potentially other advanced math as well.
  • Outstanding communication and interpersonal skills. Remember, this role requires you to interact with various teams across Milaap to understand their needs and activities
     
 Interested candidates should send their resume and cover letter to careers@milaap.org with subject line: Data Engineer
Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from : The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Role: Head of Business Development and Partnerships


We are looking for the right person to head our Business Development  and Partnerships (BD) Team. This is an exciting leadership opportunity to grow the crowdfunding market in India with a partnerships driven approach. The BD team currently manages over 100 enterprise partnerships across 8 cities in verticals such as healthcare, media etc . We are looking for an ideal candidate to scale our existing partnerships and identify new opportunities for the company playing a key role in the company’s bottom line.

Apart from driving business partnerships with a wide network of external managers and heads of businesses, you will lead a lean, driven team and report directly to the CEO.

We need someone who can not only see our next phase of growth, but also has the willingness to make it happen!

Responsibilities

  • Lead and grow the Business Development and Partnerships team, including remote team members
  • Forge new crowdfunding partnerships across India in verticals, such as Healthcare, Media, Corporate houses
  • Work closely with cross-functional teams in Content, PR and Communications teams
  • Set revenue and partnership goals for the BD team, and manage team’s weekly & monthly partnership pipelines
  • Manage existing relationships and client engagement in a thoroughly structured way
  • Execute partnership activities by working closely with internal stakeholders within the Marketing, Product and Technology, Finance teams 
  • Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

Required skills & experience

  • 6-8 years of full time work experience in a client-facing, Business Development role [B2B] in Healthcare, Media, Advertising, Management consulting. 
  • At-least 2 years of leading a business development / sales team of 5+ members
  • Interpersonal skills and leadership abilities to deftly manage relationships and inspire the team
  • A keen eye for detail
  • Excellent written and spoken communication skills in English. Ability to communicate with native efficiency in Hindi; knowing any other Indian language is a huge positive
  • Aggressive in independently sourcing, negotiation, meeting, and closing deals
  • Analytical and Goal oriented -  ability to dissect a problem, discover patterns, and structure tangible goals 
  • Bachelors’ degree required; MBA from a top tier institution is highly preferred.
  • Ability and willingness to travel upto 50% of the time. Role is based out of Bangalore

Beliefs And Values, which we cherish

  • We believe that businesses can be a driving force for social good. 
  • We believe in ambition, in the discipline to strive relentlessly towards that ambition
  • We are empathetic to the needs of people, who we meet in our daily lives, and willing to go the extra mile for them
  • We want to build things that will outlast us as individuals
  • We hope everyone seeks Ikigai, and believe Milaap can pave the path for one to achieve it
Interested candidates can apply hereUse your cover letter to tell us how your Beliefs and Values align with what we seek. 

The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in! 

Responsibilities :

  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build and own key technology decisions and implementations
  • Wear multiple hats - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers

Required Skills : 

  •  4 - 6 years of overall software development experience
  • 2+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture

It will be good if you also have :

  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line 'Senior Software Engineer'
Milaap is ​India's​ largest crowdfunding platform for ​personal and social fundraisers. ​We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. ​We ​are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and ​donor ​engagement. ​Therefore, campaigns on Milaap are thoroughly scrutinized, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

​We are growing fast, and hence are looking for ​people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.


Responsibilities

  • Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
  • Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
  • Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
  • Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc.
  • Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors.

Required Skills:

  • Impeccable written skills in English, and native speaking proficiency in vernacular language of the city you are applying for:
    Bangalore - Kannada, Chennai - Tamil, Hyderabad - Telugu. This is a must! Any other language proficiency will count as an advantage. 
  • Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
  • Photography skills, including a basic idea of human interest photography, are important. 
  • Minimum 6 months commitment
  • Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Hyderabad” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published 
Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from : The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Role: Business Development Manager -  Hospital Partnerships

We are looking for the right person to manage our hospital partnerships within the  Business Development Team. This is an exciting opportunity to grow medical crowdfunding market in India with a partnerships driven approach. The BD team currently manages over 60 healthcare partnerships across 8 major cities. We are looking for an ideal candidate to engage and scale our existing partnerships as well as identify new opportunities for the company playing a key role in the company’s bottom line.

Responsibilities

  • Manage existing relationships and client engagement in a thoroughly structured manner
  • Forge new  crowdfunding partnerships across India within the Healthcare vertical - primarily hospitals
  • Create and manage weekly partnership pipelines aligning with revenues and goals for the BD team
  • Work closely with cross-functional teams in Content, Social and Digital Marketing and Finance teams to manage end-to-end process of fundraising campaigns
  • Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas

Required skills & experience

  • 2-4 years of full time work experience in a client-facing, business development role within healthcare. Experience in managing and working with hospitals, doctors is a huge plus
  • Excellent people skills - comfort in speaking to people of all backgrounds
  • Aggressive in independently sourcing, negotiation, meeting, and closing deals
  • Interpersonal skills and leadership abilities to deftly manage relationships and get things done
  • A keen eye for detail
  • Excellent written and spoken communication skills in English. Ability to communicate with native efficiency in Hindi; Knowing any other native Indian language is a huge positive
  • Bachelors degree required. Higher education (specialization: Hospital/Healthcare Management) or certification within healthcare is preferred 
  • Ability and willingness to travel up to 40% of the time. Role is based out of Bangalore
Interested candidates should send their resume and cover letter to careers@milaap.org with Subject line:  Business Development Manager - Hospital Partnerships. Use your cover letter to tell us how your experience to date aligns with what we seek.

The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in! 
Milaap is ​India's​ largest crowdfunding platform for ​personal and social fundraisers. ​We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. ​We ​are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and ​donor ​engagement. ​Therefore, campaigns on Milaap are thoroughly scrutinized, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

​We are growing fast, and hence are looking for ​people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.


Responsibilities

  • Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
  • Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
  • Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign
  • Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc
  • Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors

Required Skills

  • Impeccable written skills in English, and native speaking proficiency in vernacular language of the city you are applying for:
    Bangalore - Kannada, Chennai - Tamil, Hyderabad - Telugu. This is a must! Any other language proficiency will count as an advantage. 
  • Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
  • Photography skills, including a basic idea of human interest photography, are important. 
  • Minimum 6 months commitment
  • Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Bangalore” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published
Milaap (https://milaap.org) is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community. 

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India. 

Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from : The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

The Role: Lead - PR & Communications

As the PR & communications lead, you’ll develop and execute communications strategies across multiple platforms to highlight inspiring campaigns. You’ll be working closely with the members of our editorial and campaigns team as well as the founders to develop a strategy around press relations on fundraisers, campaign launches, marketing initiatives and other major announcements. 

We are looking for a PR & Communications professional who is passionate about stories of human interest - someone who is full of ideas around how Milaap can communicate these stories to the world . This will be a hands-on role where you will be expected to contribute both at a strategic level as well as at a functional, operational level. 

Required Skills & Experience

  • 5-7 years of full time work experience in a PR agency with extensive knowledge on the media landscape
  • Educational Background in Public Relations / Media / Mass Communications (Masters or PG Diploma) is strongly preferred.
  • Key media relationships across mediums - Print, Online, TV. Strong network of stringers across India and proven experience in managing them 
  • Proven track record in securing and managing influencer networks and partnerships.  
  • Past experience in leading an end-to-end execution of  a major communication campaign for a brand. 
  • 1+ year experience in leading a team 
  • Excellent written and spoken communication skills in English and Hindi. Proficiency in 1 or more regional languages is a huge plus 
  • Ability to travel at least 25% of time 

 Responsibilities

  • Pitch and generate stories about Milaap campaigns and crowdfunding trends in India on a weekly basis. 
  • Establish and engage journalists and influencers to reach out to for featuring stories
  • Develop and deploy creative tactics and PR plans to highlight inspiring Milaap fundraising campaigns.
  • Establish a robust mechanism to work with stringers to highlight stories from tier 1 and tier 2,3 cities. Create and drive the regional PR strategy across India 
  • Secure and manage content partnerships with new media - digital platforms and drive crowdfunding as a concept across verticals
  • Secure and manage influencer partnerships and drive consistent engagement with them. 
  • Collaborate with Partnerships team to plan and  execute offline and online media events on a quarterly basis. 
  • Serve as an on-the-record spokesperson with media.
  • Work with the management team to understand the business priorities for each quarter and align team goals as per the requirement

Interested candidates should send their resume and cover letter along with their portfolio to careers@milaap.org with subject line: Lead - PR and Comm. Please do not apply if you are not from within the industry.

The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in!

Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our Community Engagement team. Community is at the core of what we do at Milaap supporting more than 120,000+ users and a million visitors across 120 countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our community has a direct impact on our business and the community we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.
 

Responsibilities:


 As a Community Associate, you will 
  • Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
  • Gain strong understanding of the product and business and work towards improving customer happiness
  • Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
  • Serve as the single point of resolution for the customer and assist with product information and site navigation
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making our product and support systems better as we scale
 
Who you are;
  • Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
  • Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
  • Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
  • Grammar enthusiast: You know the difference between "Your" and "You're"
  • Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat' 
  • Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
  • Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
  • Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

 Desired Skills and Experience: 

  • 0-2 years of experience, preferably in a customer management and relationship role
  • Strong commitment to ethics, honesty, and integrity in conducting business
  • Candidate must preferably be a graduate or post graduate
  • Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
  • Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
  •  Ability to throw surprise office parties is a strong plus. 
If interested

Send email to careers@milaap.org including the subject line "Community Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each


 

Responsibilities :

  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build and own key technology decisions and implementations
  • Wear multiple hats - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers

Required Skills :

  • 2-4 years of overall software development experience
  • 1+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture

It will be good if you also have:

  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line 'Software Engineer'