Openings

• Build recommendation systems to identify social media worthy content from Milaap's campaigns
• Automated scoring for high performing marketing campaigns
• Build system for automated fraud detection of payments and campaign organizers 
• Develop internal A/B testing procedures 

 Responsibilities:  

• Structured collection of user data, and data driven analytics across Milaap
• Gather and process raw data at scale (including writing scripts, web scraping, calling APIs, write SQL queries, etc.).
• Data driven product improvements through experimental pilots
• Work closely with marketing, business development, content and customer happiness teams to understand their daily activities and identify inefficiencies that can be solved programmatically 
• Work closely with our engineering team to integrate your algorithms into our production systems 
• Extending company’s data with third party sources of information when needed  
• Doing ad-hoc analysis and presenting results in a clear manner 

Requirements:

• Bachelors Degree in Computer Science from a top engineering institute. People with Maths, Physics degree from a top engineering/science institute can also apply if they have programming experience
• Strong programming knowledge to clean and scrub noisy datasets. 2 years of Programming experience, ideally in Ruby or Python. But we are open to other experience if you're willing to learn the languages we use 
• Proficiency in using query languages such as SQL
• Strong understanding and experience in using Google Analytics. Past experience in working/using its APIs is a strong plus
• Strong knowledge of and experience with statistics; potentially other advanced math as well.
• Outstanding communication and interpersonal skills. Remember, this role requires you to interact with various teams across Milaap to understand their needs and activities
   

 Interested candidates should send their resume and cover letter to careers@milaap.org with subject line: Data Engineer

Milaap is ​India's​ largest crowdfunding platform for ​personal and social fundraisers. ​We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. ​We ​are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and ​donor ​engagement. ​Therefore, campaigns on Milaap are thoroughly scrutinized, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

​We are growing fast, and hence are looking for ​people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.

Responsibilities

• Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
• Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
• Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
• Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc.
• Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors.

Required Skills:

• Impeccable written skills in English, and native speaking proficiency in vernacular language of the city you are applying for:
  Bangalore - Kannada, Chennai - Tamil, Hyderabad - Telugu. This is a must! Any other language proficiency will count as an advantage. 
• Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
• Photography skills, including a basic idea of human interest photography, are important. 
• Minimum 6 months commitment
• Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
• Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 

Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Chennai” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published

Milaap is ​India's​ largest crowdfunding platform for ​personal and social fundraisers. ​We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. ​We ​are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and ​donor ​engagement. ​Therefore, campaigns on Milaap are thoroughly scrutinized, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

​We are growing fast, and hence are looking for ​people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.

Responsibilities

• Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
• Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
• Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
• Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc.
• Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors.

Required Skills:

• Impeccable written skills in English, and native speaking proficiency in vernacular language of the city you are applying for:
  Bangalore - Kannada, Chennai - Tamil, Hyderabad - Telugu. This is a must! Any other language proficiency will count as an advantage. 
• Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
• Photography skills, including a basic idea of human interest photography, are important. 
• Minimum 6 months commitment
• Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
• Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 

Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Hyderabad” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published 

Responsibilities

• Execute partnerships campaigns while proactively working with internal stakeholders within Business Development, Digital Marketing, Social Media and Content teams at Milaap 
• Effectively communicate internally with members of the team as well as with campaign organizers and coordinators
• Point of contact for all partnership campaign set up, withdrawals and transfers
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements 

Required Skills & Experience

• 2-3 years of full time work experience in a client-facing role. Experience in marketing / sales is a plus. 
• Understanding varies requests of clients, ensure that both parties work closely in a symbiotic relationship
• Excellent people skills - comfort in speaking to people of all backgrounds
• Client servicing skills - aggressive and focused approach to closing client queries
• Excellent written and spoken communication skills in English and one other regional language
• Organized task manager - ability to effectively organize and manage daily tasks 
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

Roles and Responsibilities 

• Managing the portfolio of skill development financing - approvals, disbursements and repayments
• Risk management of skill development - default addressing and recoveries of overdue
• Manage documentation and relationships with borrowers  
• Managing cheque pickups of donation - Follow up with partner for the cheque pick up, documentation of cheques and mapping payments
• Auditing field partners documents and generating reports
• Manage payments and settlements of donation - Payments reconciliation, tracking inflows and outflows of payments
• Manage reporting of portfolio, and generation of additional reports as and when required

Qualifications, Skills and Experience

• Candidate must preferably be a B.com graduate or post graduate
• Possess appropriate experience in a Finance environment, minimum 1-2 years
• Possess high level of skills in numeracy, accuracy and speed
• Strong verbal communication skills in English. Proficient in speaking Hindi, Telugu or a vernacular language
• Must be able to work to deadlines
• Tally.ERP 9

Personal Attributes

• Competent computer skills essential
• Strong commitment to ethics, honesty, and integrity
• Ability to set goals, organize own work, manage time, priorities tasks and meet agreed deadlines
• Places a high value on teamwork and working within a small, focused team
• Adaptable to change 
• Flexible attitude and ability to work autonomously

Interested candidates should send their resume and cover letter with subject line: Associate, Audit & Settlements

Responsibilities:

• Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
• Gain strong understanding of the product and business and work towards improving customer happiness
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
• Serve as the single point of resolution for the customer and assist with product information and site navigation
• Help in improving processes so we always optimize for better customer experience
• Identify patterns and help in making our product and support systems better as we scale

• Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
• Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
• Grammar enthusiast: You know the difference between "Your" and "You're"
• Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat' 
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

 Desired Skills and Experience: 

• 0-2 years of experience, preferably in a customer management and relationship role
• Strong commitment to ethics, honesty, and integrity in conducting business
• Candidate must preferably be a graduate or post graduate
• Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
•  Ability to throw surprise office parties is a strong plus. 

Send email to careers@milaap.org including the subject line "Community Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each