Openings

About Milaap:

Milaap is India’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. Constantly endeavouring to make it easier for people to raise money online for the causes that matter to them, the platform enables lay-people to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about.

Milaap community of funders come from over 130 countries across the world and have contributed over INR 440 Cr from 150,000+ projects across India. Over the last eight years, Milaap has become a preferred platform for people to raise and contribute towards causes they care about in India.

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers

Required Skills :

• 2-4 years of overall software development experience
• 1+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability and high-performance systems
• Hands-on background with agile development practices including test driven development and scrums
• Contributed to open source projects on Github
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume and cover letter to secareers@milaap.org with the subject line 'Ruby on Rails Developer'

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes.Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighbourhood and larger community.Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 200 Crores for nearly 100,000 unique campaigns and projects across India. Over the  last six years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.Our work at the intersection of consumer internet and social good, has received the backing of investors globally such as Government of Singapore, Khosla Impact, Jungle Ventures, Unitus, Toivo Annus (co-founder of Skype) to name a few, and recognition from: The Economic Times - Top 5 Social Enterprises of 2014, 2015 and Forbes 30 Under 30, among others.

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design new and re-design existing user-facing features
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers
• Define and enforce front end coding standards, accessibility and other technical standards

Required Skills :

• 5 - 7  years of overall software development experience
• 2+ years of development experience with frontend technologies (HTML, CSS, Javascript)
• 2+ years of development experience with React
• Strong understanding of JavaScript, and experience with frameworks like react
• Strong understanding HTML5 and CSS3
• Knows the basics of HTTP(S), DOM, browser page rendering
• Understand responsive design & write code that works well on all devices (phones, tablets, desktop) 
• Exceptional debugging skills and demonstrate complete know how of using browser-based developer tools
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Understanding of SEO principles and ensuring that application adheres to them
• Experience with support of high-availability, high-performance, customer-facing web applications
• Experience with collaborative code development in small agile teams and managing releases (Git, Gerrit, Continuous Integration)
• Be proficient in using Git from command terminal
• Outstanding understanding of software design and architecture

It will be good if you also have :

• Written test cases using one of these: Jest, Enzyme, Karma, Mocha, Chai
• Experience with server-side languages (eg. Ruby on Rails)
• Experience in using web page performance test tools like webpagetest, pagespeed, lighthouse, etc
• Worked in a web startup before and been part of the core development during high growth phase
• Practical experience with building scalable, high availability and high performance systems
• Hands-on background with agile development practices including test driven development and scrum
• Contributed to open source projects
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume to fdcareers@milaap.org with the subject line 'Senior Frontend Developer’

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 300 Crores for 100,000 unique campaigns and projects across India. Over the  last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity.  We’ve flipped the context of giving from donating to an organisation to directly helping an individual, a friend/colleague/family member or even a stranger, when they need the most. Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people share their authentic stories and receive support.  

The Role: Business Operation Analyst

Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our user has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities: 

• You will Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools.
• Gain strong understanding of the product and business and work towards improving customer happiness.
• Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities).
• Serve as the single point of resolution for the customer and assist with product information/queries and site navigation.
• Help in improving processes so we always optimize for better customer experience.
• Identify patterns and help in making our product and support systems better as we scale.
• Conceptualize, draft and review content of the campaigns running on the platform
• Perform background verification of the cause and the campaigner to ensure credibility

Who you are;

• Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information. 
• Great Communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're".  
• Hustler: You love to thrive in a fast-paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten-fold and help in your growth. 
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support 
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers 
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

Desired Skills and Experience:

• 0-2 years of experience, preferably in customer management and relationship role. 
• Strong commitment to ethics, honesty, and integrity in conducting business.
• Candidate must preferably be a graduate or postgraduate.
• Outstanding verbal and written communication skills in English. Proficient in speaking any other languages and Hindi.
• Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) 
• Ability to throw surprise office parties is a strong plus. 

If interested please send an email to uecareers@milaap.org

Role: Storyteller

Years of Experience: 0-3 years

Location: Bangalore, Hyderabad, Chennai, Delhi, Kolkata, Mumbai

Type of employment: Freelance
 

About Milaap

Milaap is an online crowdfunding platform that enables anyone across India to raise funds for healthcare, education, sports, disaster relief and other personal causes, with great ease. Founded in 2010 by a team of young and passionate entrepreneurs, Milaap has pioneered the development of person to person giving in India.
They started as a platform to fund rural projects and micro-entrepreneurs and is widely utilized by Indians today to raise funds from friends, family and a wider social network for medical needs, loved ones and charity. Over the last 8 years, they have traversed a long way, channeling over Rs 540 Crores to 180,000+ worthy causes and initiatives.
   

About the Role

Milaap is looking out for writers/storytellers to join them across cities (Hyderabad, Chennai, Bangalore, Delhi, Kolkata, Mumbai) and will be responsible for creating stories of impact by writing content for fundraise. Everyone can write. Only some can be Storytellers. Getting someone to read what you write is a skill. This is a call for freelance Storytellers to join our network and create powerful stories of impact like in www.milaap.org/stories.

Roles and Responsibilities

 To travel across the city, visit patients at the hospital, talk to them, and shoot photos to create and tell their story using this experience.
 Creating at least 10-12 stories a month from these visits.
 Create authentic stories about real human experiences by being persuasive with words.
 Creating emotionally engaging content that would retain the reader’s attention till the end of the article and be monumental to get them to take action, especially donate.
 

Does this sound like you?

Must-haves: 

• 0- 3 years of experience in writing stories/creating content
• Knowledge/understanding of handling DSLR
• Fresh Graduate or Experience as a Journalists/Content writers/Freelance writer
• Good written communication skills in English. Should also know one of the following languages: Telugu, Tamil, Hindi, Bengali, Kannada
• Passionate about writing, expressive and emotionally mature.

Preferred:

• Willingness to make a career in writing and creating impact stories or learn this skill.
• Candidates with experience in the healthcare/social impact domain

 
If interested, please share your profile at storyteller@milaap.org 

Role - Videographer cum Photographer

Years of Experience - 0-3 years

Location - Bangalore, Mumbai, Hyderabad, Chennai, Pune, Delhi, Kolkata, Jaipur, Bhubaneshwar, Kochi

Type of Employment - Freelance

About Milaap

Milaap is an online crowdfunding platform that enables anyone across India to raise funds for healthcare, education, sports, disaster relief and other personal causes, with great ease. Founded in 2010 by a team of young and passionate entrepreneurs, Milaap has pioneered the development of person to person giving in India.They started as a platform to fund rural projects and micro-entrepreneurs and is widely utilized by Indians today to raise funds from friends, family and a wider social network for medical needs, loved ones and charity. Over the last 8 years, they have traversed a long way, channeling over Rs 540 Crores to 180,000+ worthy causes and initiatives.

About the Role:

Milaap is looking for freelance videographers cum photographers that will be responsible for creating content for our fundraisers. You can be a part of the change by leaving a footprint by creating meaningful and powerful content.

Roles and Responsibilities

• To travel across the city, visit patients, talk to them and take powerful photos and videos.
• To get natural candid shots of the patients and their families to capture the emotions and to make the content emotionally engaging.
• Interview the patient and their family to find out their needs.
• To create impactful content by being compelling through photos.

Must Haves

• Knowledge and understanding of handling a DSLR.
• Passion for taking photos and videos, patience and having a sympathetic approach.
• Proficiency in the regional language.
• Experience as a freelance photographer and videographer.

Preferred

• Access to good audio recording equipment

If interested, please share your profile at videographers@milaap.org.

Milaap is India's largest crowdfunding platform for personal and social causes. We are committed to doing all we can to make it extremely easy for people to raise money online for the causes that matter to them most. How we make our users feel is at the heart of what we do and why we do it. Milaap uses innovative approaches to ensure ease-of-use for fundraising individuals and building trust for donors and we believe that video is a critical tool that helps us achieve that. We are looking for someone talented and driven with 0 to 1 year of experience to create ground-breaking and high impact work. Someone who believes that video is the future of social media and gets us highly engaging videos to share stories with the world.

Responsibilities :

1.  Create Videos For Social Media

• Must have working knowledge and understanding elements of mobile sized, social media videos -- the shareable, engaging and emotionally resonant video for social media platforms
• Responsible for Script and editing videos
• Make content that engages and inspire
• Edit to optimize larger pieces for shorter, social-focused posts
• Shortlisting relevant stories to work on
• While the final decisions on content and message will be decided by mutual consensus, you will have complete creative and artistic freedom

2.  Social Media
 
Design creatives for social media

• Design content that engages and inspires
• Must have a working knowledge of social media domain and the capability to transform images into personifying these accounts including Facebook, Twitter, Instagram, and LinkedIn
• Understand elements of a social media post -- shareable, engaging and emotionally resonant video for social media platforms

 Creating content for social media

• Understand Milaap's content strategy
• Write powerful titles and description for posts on all social networks

 

Additional Responsibilities

• Scheduling for all social platforms
• Updating OG content on webpages including image upload
• Maintain an organized inventory of graphics for future use as needed

 

Required skill-sets :

• Possession of creative flair, versatility, conceptual/visual ability and originality
• Ability to create content for an online audience
• Fluent language and communication skills; ability to communicate effectively with the marketing team to understand requirements
• Language Skills: English, Hindi, and Tamil/ Telugu/ Kannada
• 0-1 years of experience working in a creative team at a social media agency
• An understanding of how to engage the audience on social media with relevant and insightful content
• Self-motivated and ability to work independently while maintaining high attention to detail
• Execute projects with excellence adhering to deadlines
• Think creatively and develop new design concepts, graphics, and layouts
• An understanding of how to engage the audience on social media with relevant and insightful content
• Up to date and proficient with industry-leading software and technologies (Photoshop, Premiere, After Effects, etc.)
• Video shoot, handling of video and audio recording equipment is a huge plus

Why work with Milaap?

• Want to do what you love – creating powerful videos on issues you want the world to know about, while also contributing to a fantastic cause. Wouldn't it be great to have your creativity actually make an impact or help an organization improve the life of its community?
• At Milaap, we are building a global community of do-gooders from India. Our users come from over 120 countries across the world. 
• You'll have the opportunity to apply your skills and passion to actually change people’s lives. 
• An experience to work in a diverse and young team. Median age - 28 years, 50% of women, people from 12 states across India. 

Here's your shot at changing the world. Be part of something revolutionary! Interested? Please send across your profile with the previous work to smcareers@milaap.org with the subject line "Profile - Video Editor - Social Media Associate" 

We are India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over $100 million for nearly 100,000 unique campaigns and projects across India. Over the last 9 years, We have become the preferred platform for people to raise and contribute towards causes they care about in India and We are changing the way Indians support a cause!

Responsibilities:

Fellow Journal Updates
• Reviewing and editing updates written by our team of Fellows working on the ground
• Sharing detailed feedback on the writing and actively coming up with ideas and suggestions for improvement

Loan stories, Inventory management, and the Volunteer Program
• Writing, reviewing and uploading loan stories that are published on our website and other platforms to help borrowers get funded sooner
• Working closely with the Manager Fellowship and Content to maintain a regular flow on a monthly basis
• Training Field Partners
• Identifying potential custom stories for loans
• Working on marketing campaigns and lender communication
• Managing our strong team of 25 Volunteers
• Actively taking initiatives to engage our Volunteer network

Blog stories and Partners
• Actively reviewing and editing blogs written by our team of Fellows working on the ground
• Sharing detailed feedback to our Fellows on their writing and actively coming up with ideas and story pitches for them to work on
• Liaising and sharing stories to our Blog Partners for publishing on a weekly/monthly basis

Social Media
• Generate, edit, publish and share engaging content on Facebook and Instagram daily (e.g. original descriptors, photos, videos, and news)
• Design and implement social media strategy/campaigns with Facebook advertisements
• Share content, mentions and images/videos from the Fellows and content partners
• Communicate with followers, respond to queries in a timely manner and monitor customer reviews
• Suggest and implement new features to develop brand awareness, like promotions and competitions

Required Skills
1. Relevant work experience of 0 - 2 years (having worked independently is a plus!)
2. Excellent writing skills
3. Great attention to detail
4. Good eye for editing
5. Ready to take on initiatives and new assignments
6. Curious to learn about the recent happenings in the communications space and suggesting how Milaap could get involved

Interested candidates should send their resume and cover letter to lend.careers@milaap.org with Subject line: Associate, Fellowship and Content. Use your cover letter to tell us how your Beliefs and Values align with what we seek.

The Milaap team is a huge enabler of great ideas. So if you’re looking for an empowering work environment where you are limited only by your own capacity and nothing else, write in!