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Careers

Openings

Why work with Milaap?

  • Opportunity to apply your skills and passion to actually change people’s lives in a BIG way. Our platform has impacted over 465657 lives across India.

  • An experience to work in a diverse and young team. Median age - 28 years, 50% women, people from 18 states across India. If Interested, please send your profile to careers@milaap.org Here's your shot at changing the world. Be part of something revolutionary!

  • You'll be highly valued (literally and otherwise)

We are looking for a filmmaker who can passionately tell stories about people and organizations who are creating and inspiring change. Our videos are online here.


Roles & Responsibilities

  • Responsible for storyboarding, directing and editing videos at Milaap as part of the marketing & communication and donor engagement
  • Working closely with the social media team to shortlist and schedule shoots for relevant stories
  • Videos include but are not limited to – Profiling inspiring stories of changemakers and organizations crowdfunding on Milaap, beneficiary interviews, CorpComm videos, how-it-works videos, campaign-related videos etc.
  • Responsible conceptualizing, interviewing, shooting and editing of the videos
  • While the final decisions on content and message will be decided by consensus, you will have complete creative and artistic freedom
  • Willingness to travel and shoot across India more than 50% of the time

Skills

  • Independent, self-motivated professional with excellent temperament and ability to remain calm and composed at all times
  • Language Skills - Hindi and English. Spoken Fluency in one or more vernacular languages is a huge plus
  • Excellent DSLR video shooting and production skills with 2-4 years of experience
  • Should be able to handle professional video and audio recording equipment
  • Past Experience with making short documentaries, marketing videos, etc
  • Good interviewing skills
  • Expert in Adobe Premiere/Final Cut Pro, Photoshop, and other tools required for editing. Knowledge of Adobe After Effects will be a plus.
  • Should understand videomaking for social media, and have a good ear for music
  • Past experience in working with new-age, digital media company is a great plus

If interested

Send email to careers@milaap.org with the subject line "Filmmaker" with your resume, portfolio and cover letter telling us about your motivation, beliefs, and values.
At Milaap, we measure everything and always rely on data to guide all of our initiatives, including both our long-term strategy and our day-to-day operations. As a Data Engineer, your goal is to build infrastructure and tools that will help various teams  (marketing, business development, content, customer happiness)  make smarter decisions and become more efficient in their day-to-day activities. Your primary focus will be in applying data mining techniques, doing statistical analysis, and building high quality prediction and recommendation systems integrated with our core product. Some of these include but not limited to; 
  • Build recommendation systems to identify social media worthy content from Milaap's campaigns
  • Automated scoring for high performing marketing campaigns
  • Build system for automated fraud detection of payments and campaign organizers 
  • Develop internal A/B testing procedures 

 Responsibilities:  

  • Structured collection of user data, and data driven analytics across Milaap
  • Gather and process raw data at scale (including writing scripts, web scraping, calling APIs, write SQL queries, etc.).
  • Data driven product improvements through experimental pilots
  • Work closely with marketing, business development, content and customer happiness teams to understand their daily activities and identify inefficiencies that can be solved programmatically 
  • Work closely with our engineering team to integrate your algorithms into our production systems 
  • Extending company’s data with third party sources of information when needed  
  • Doing ad-hoc analysis and presenting results in a clear manner 

Requirements:

  • Bachelors Degree in Computer Science from a top engineering institute. People with Maths, Physics degree from a top engineering/science institute can also apply if they have programming experience
  • Strong programming knowledge to clean and scrub noisy datasets. 2 years of Programming experience, ideally in Ruby or Python. But we are open to other experience if you're willing to learn the languages we use 
  • Proficiency in using query languages such as SQL
  • Strong understanding and experience in using Google Analytics. Past experience in working/using its APIs is a strong plus
  • Strong knowledge of and experience with statistics; potentially other advanced math as well.
  • Outstanding communication and interpersonal skills. Remember, this role requires you to interact with various teams across Milaap to understand their needs and activities
     
 Interested candidates should send their resume and cover letter to careers@milaap.org with subject line: Data Engineer
Milaap is India’s largest fundraising platform for personal and social causes, and we are just getting started! We are creating groundbreaking products and taking bold steps to lead the way in spreading compassion to people around the world. The features that we create are redefining how thousands of people are giving to and fundraising medical expenses, emergencies, education, community projects, sports, etc.

At Milaap, you will work with the leadership team and will have an opportunity to imagine and build products that delight our customers every day.

You have:

  • 3+ years of product management experience leading the development of innovative and technologically-driven products and services, with a proven understanding of development processes and agile methodologies
  • CS or similar degree (or experience) so that you can talk to our engineers about Python and Machine Learning without a translator
  • Strong leadership and communication skills (verbal and written), with a prior entrepreneurial or startup experience
  • General understanding of machine learning, natural language processing, web, mobile and console platforms, interactive production, best practices, and industry developments
  • A passion about the space. You love the world of crowdfunding and fintech, and you are excited about the  trends shaping the evolving ecosystem in India and abroad
  • A strong user empathy. You keep a track of Bitcoin exchange rates and Augmented reality trends, but you also acknowledge that you're building for a non-techie audience

You will:

  • Lead product vision, strategy, development, and execution of bold new product features
  • Develop and manage product roadmap by working with Leadership, Engineering, Marketing, and Business teams
  • Conceptualize and productize intelligent user experiences based on Milaap’s product strategy, and market research
  • Manage the design/build/test/release process end-to-end
  • Closely collaborate and partner with Design and Engineering team through the development process to ensure high-quality execution

We believe in:

  • Businesses which can be a driving force for social good
  • Ambition, and in the discipline to strive relentlessly towards that ambition
  • Being empathetic to the needs of people who we meet in our daily lives, and we are willing to go the extra mile for them
  • Building things that will outlast us as individuals
  • The view that everyone seeks Ikigai, and that Milaap can pave the path for one to achieve it
Are you pumped about building stunning product features from scratch? Do you love taking ownership of making the abstract clear? If yes, then we can’t be more excited to meet you.

Please send your resume and cover letter to careers@milaap.org with the subject line: “Senior Product Manager”, telling us about your motivation, beliefs, and values.

Responsibilities :

  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design new and re-design existing user-facing features
  • Design, build and own key technology decisions and implementations
  • Wear multiple hats - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers
  • Define and enforce front end coding standards, accessibility and other technical standards

Required Skills :

  • 4 - 7 years of overall software development experience
  • 3+ years of development experience with frontend technologies (HTML, CSS, Javascript)
  • Knows the basics of HTTP(S), DOM, browser page rendering
  • Understand responsive design & write code that works well on all devices (phones, tablets, desktop) 
  • Strong understanding of JavaScript, and experience with frameworks like react
  • Exceptional debugging skills and demonstrate complete know how of using browser-based developer tools
  • Proficient understanding of cross-browser compatibility issues and ways to work around them
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Understanding of SEO principles and ensuring that application adheres to them
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Experience with collaborative code development in small agile teams and managing releases (Git, Gerrit, Continuous Integration)
  • Be proficient in using Git from command terminal
  • Outstanding understanding of software design and architecture

It will be good if you also have :

  • Written test cases using one of these: Jest, Enzyme, Karma, Mocha, Chai
  • Experience with server-side languages (eg. Ruby on Rails)
  • Experience in using web page performance test tools like webpagetest, pagespeed, lighthouse, etc
  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability and high performance systems
  • Hands-on background with agile development practices including test driven development and scrum
  • Contributed to open source projects
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line 'Senior Frontend Developer'

Responsibilities :

  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build and own key technology decisions and implementations
  • Wear multiple hats - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers

Required Skills : 

  •  4 - 6 years of overall software development experience
  • 2+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture

It will be good if you also have :

  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line 'Senior Software Engineer'
Milaap is India's largest crowdfunding platform for personal and social fundraisers. We make it incredibly easy for people to raise money online for medical emergencies, education, sports, pets, or any other cause. We are creating a new giving layer of the internet, where giving - at the tap of a button on your mobile - is as easy as booking a cab or shopping online. Today, we are community of over 300,000 from 120 countries helping people in need and supporting inspiring causes.

Our vision calls for razor sharp focus on accountability, transparency, and donor engagement. Therefore, campaigns on Milaap are thoroughly scrutinized, verified with documents & pictures, and reinforced with regular updates on progress. We create stories of human interest on select campaigns, in order to help those campaigns reach a large audience.

We are growing fast, and hence are looking for people with a motivation to make a difference. Milaap City Reporter is unique opportunity to apply your writing skills and take stories of such campaigns to a large audience, and along the way uphold our principles of transparency and donor engagement.


Responsibilities

  • Visit and meet individuals/organisations/groups who run campaigns and beneficiaries requiring funds. You have to document stories, get pictures and testimonials in order to  write powerful stories of human interest
  • Travelling across the city is a necessity for interactions with campaign organizers and profiling them (stories and photographs)
  • Create inspiring stories, which potential donors across the world can relate to, and be willing to help the campaign.
  • Help Milaap Campaign Managers in the process of campaign set up; i.e. writing the story, putting up photographs etc.
  • Take ownership of the content for all campaigns assigned to you in your locality/city. This includes reviewing the progress of such campaigns through regular updates for donors.

Required Skills:

  • Impeccable written skills in English, and native speaking proficiency in vernacular language of the city you are applying for:
    Bangalore - Kannada, Chennai - Tamil, Hyderabad - Telugu, Mumbai - Marathi This is a must! Any other language proficiency will count as an advantage. 
  • Good interpersonal skills - empathy to understand people, ability to connect with strangers, and carry-out conversations in difficult situations - are essential.
  • Photography skills, including a basic idea of human interest photography, are important. 
  • Minimum 6 months commitment
  • Minimum 21 years of age; with a graduate or a post graduate degree. Strong preference for fresh graduates (0- 2 year)  from Journalism/Mass media/Communications background
  • Proficiency with MS Office Suite and web tools (Gmail, Skype, WordPress, etc.) 
Above all, we believe in hustle and the sheer willingness to get things done under tight deadlines.

Does this interest you? Write in to us at careers@milaap.org with the subject line  “City Reporter - Mumbai” along with the following:
  • LinkedIn Profile/CV
  • Your past work or link to any articles written by you that have been published 
Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our Community Engagement team. Community is at the core of what we do at Milaap supporting more than 120,000+ users and a million visitors across 120 countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our community has a direct impact on our business and the community we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities :

As a Community Engagement Associate, you will
  • Interact with our users and visitors across various platforms - social, chat, email and phone calls using our internal tools
  • Gain strong understanding of the product and business and work towards improving customer happiness
  • Provide feedback to product, marketing and tech teams regarding user feedback and requirements (features, functionality and collaboration opportunities)
  • Serve as the single point of resolution for the customer and assist with product information and site navigation
  • Help in improving processes so we always optimize for better customer experience
  • Identify patterns and help in making our product and support systems better as we scale


Who you are;

  • Empathetic: You genuinely care about people and want to help them. You are obsessed about customer experience, and instantly build a rapport with them by acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them
  • Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation
  • Great Communicator: You have a way with words and enjoy expressing your thoughts in your emails, social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you. You don't start an email with "Sorry for the inconvenience caused. We have sent your feedback to the concerned team and they will revert shortly." You are the 'concerned team' and you solve it at the earliest
  • Grammar enthusiast: You know the difference between "Your" and "You're"
  • Hustler: You love to thrive in a fast paced, high-pressure environment. You know the difference between 'hustle' and 'cut-throat'
  • Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
  • Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
  • Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management

Desired Skills and Experience:

  • 0-2 years of experience, preferably in a customer management and relationship role
  • Strong commitment to ethics, honesty, and integrity in conducting business
  • Candidate must preferably be a graduate or post graduate
  • Excellent verbal and written communication skills in English. Proficient in speaking Hindi or a vernacular language is a strong plus
  • Willingness to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day)
  • Ability to throw surprise office parties is a strong plus.

If interested

Send email to careers@milaap.org with the subject line "Community Engagement Associate" with your resume, cover letter that addresses atleast 5 of the traits listed in 'Who You Are' section with examples not exceeding 100 words each

Responsibilities :

  • Part of the core team responsible for powering the various apps and moving parts of the product
  • Design, build and own key technology decisions and implementations
  • Wear multiple hats - that of an architect, developer or product owner
  • Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
  • Communicate development status and features to the rest of the team members
  • Manage interactions with designers, testers and other developers

Required Skills :

  • 2-4 years of overall software development experience
  • 1+ years of development experience with Ruby on Rails
  • Experience with support of high-availability, high-performance, customer-facing web applications
  • Expert in configuring and deploying multiple rails applications quickly
  • Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
  • Experience building internal and external APIs and RESTful web services
  • Strong foundation in Database ( SQL / Postgres )
  • Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
  • Outstanding understanding of software design and architecture

It will be good if you also have:

  • Worked in a web startup before and been part of the core development during high growth phase
  • Practical experience with building scalable, high availability and high performance systems
  • Hands-on background with agile development practices including test driven development and scrums
  • Contributed to open source projects on Github
  • Familiarity with a variety of programming languages and development tools
Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line 'Software Engineer'
Milaap is India's leading crowdfunding platform for personal and social causes, and Asia’s largest microlending platform. Our community of lenders and donors come from 140 countries across the world, and have contributed over Rs. 225 Cr to support projects across India. Milaap began in 2010, as a microlending platform for the rural poor. Carefully selected field partners identify beneficiaries who take loans for education, sanitation, solar lamps, small businesses etc.

Milaap is the only microlending platform in India to have raised foreign capital through partnerships with the Kiva (world’s largest microlending platform), Lendahand (fast growing crowdfunding platform from Europe) and more.
We, at Milaap, believe in technology-for-good; using technology to uplift the lives of many by connecting underserved geographies and communities to our global audience.

The Role

We are looking for a highly-motivated and talented individual who believes that human-centric design can drive efficiency and growth. Our field partners- microfinance institutions and NGOs from rural India- are the biggest stakeholder of the loan management system. The candidate must be able to come up with simple, design-based, working solutions by understanding these users and their pain points.

An end-to-end automated loan management system is at the core of our working. This system is used by our partner network, from remote areas, to upload borrower profiles and loan details, by our volunteers to verify and edit such profiles, by the investment team to track disbursement of loans, and by our fellows, who bring inspiring story of borrowers and impact. The stakeholders are our partners at the grassroots, volunteers, fellows, and the team in Bangalore. At present, the system manages close to 100,000 profiles, and over 3 Million data points.

Over the years, we have created an efficient system, heavily customised to the needs of our audience. We see a razor-sharp stakeholder-centric-design as the next leap for this unique product that connects 310 branches, across 160 rural districts, across 23 states in India.

The candidate will be required to develop a keen understanding of the many stakeholders of Milaap’s loan management system while keeping the bigger picture in mind. Through constant interactions and discussions, the candidate should have the ability to gain clarity and conviction despite incomplete information, and discovering and choosing interventions that have impact, in the multitude of possibilities.

Primary responsibilities

  • Travel across rural India to interact with our field partner network of microfinance institutions and NGOs
  • Work closely with the partnership and investments team to understand the requirements of the loan management system
  • Come up with clean and simplified designs based on understanding of pain-points of these stakeholders
  • Revamp existing modules of the loan management system to increase efficiency of stakeholders
  • Be part of ideation and implementation of new modules on the loan management system
 

Requirements

  • High attention to detail and ability to deliver under strict deadlines
  • Minimum availability of 6 months and willingness to relocate to Bangalore
  • Travel bug with keen interest in understanding users for human-centered design
  • Proficiency working with the Adobe Creative Suite and Sketch
  • A strong sense of strategic thinking, concept development and design aesthetic
  • Proven capability of working on a project from the concept to the final design package
  • Ability to communicate complex, abstract concepts using both visual and written language

Why work with Milaap?


Working with Milaap will not only let you hone your UI/UX skills in a young, vibrant environment- but your work will also impact the 700,000 rural families through our network. The ‘grassroots’ that we often hear of- YOU will be creating solutions that will benefit the community.  Your creative solutions can have impact beyond getting people to just click on ADs, but impact lives of real people every single day.

How to apply

Here's your shot at changing the world. Be part of something revolutionary! Interested? Email careers@milaap.org with your updated Linkedin Profile/Resume, Letter of motivation and Portfolio.